Agriculture and Agri-Food Canada Service Standards – Quarterly Results: Fiscal Year 2017-2018

These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.

Quarterly Results

  • Access to Information and Privacy (ATIP)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Response is provided within 30 days following receipt of request. 100% 100% 100% 100% 100%
  • AgriCompetitiveness (Stream B - Fostering Business Development)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 86% 100% 90%
    Acknowledge receipt of your application within 1 business day. 80% No data for this quarter No data for this quarter 100% No data for this quarter 
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter 100% 100%
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter No data for this quarter 100% 100%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 100% 100% 100% 100%
  • Agricultural Greenhouse Gases Program
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% No data for this quarter No data for this quarter
    Acknowledge receipt of your application within 1 business day. 80% No data for this quarter No data for this quarter No data for this quarter No data for this quarter 
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter No data for this quarter No data for this quarter
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter No data for this quarter No data for this quarter No data for this quarter
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 100% 100% 100% 89%
  • Agricultural Youth Green Jobs Initiative
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 99% 100% 99% 99%
    Acknowledge receipt of your application within 1 business day. 80% 99% 100% No data for this quarter  100%
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 100% 100% No data for this quarter  100%
    Send you an agreement, if you have been approved, for signature within 30 business days of receiving the completed documentation required to meet the eligibility criteria. 80% 99% 100% 100% 100%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 100% 100% 99% 99%
  • AgriInnovation Program (Enabling Commercialization and Adoption Stream)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% 100% 100%
    Acknowledge receipt of your application within 1 business day. 80% 100% 100% No data for this quarter  No data for this quarter 
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 50% 33% 0% No data for this quarter 
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% 100% No data for this quarter 
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 90% 93% 100% 100%
  • AgriInnovation (Industry-led Research and Development Stream)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 98% 98% 92% 97%
    Acknowledge receipt of your application within 1 business day. 80% 100% 100% No data for this quarter  No data for this quarter 
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 100% 100% 100% No data for this quarter 
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 0% 100% No data for this quarter 
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 94% 84% 93% 93%
  • AgriInvest
    Service standard Target Results as of June 30 Results as of September 30 Results October to December 2017 Results January to March 2018
    Process applications and notify participants of results within 45 days. 80% 99.7% 97.7% 98% 82%
  • AgriMarketing Program (Assurance Systems Stream)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% 100% 100%
    Acknowledge receipt of your application within 1 business day. 80% 100% 100% 100% 100%
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 80% 100% 100% 100%
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% No data for this quarter 100% 100%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 76% 92% 96% 89%
  • AgriMarketing Program (Market Development - Generic)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% 100% 100%
    Acknowledge receipt of your application within 1 business day. 80% 100% 100% No data for this quarter  No data for this quarter 
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter 100% 100% No data for this quarter 
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter 100% No data for this quarter  100%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 92% 83% 97% 90%
  • AgriMarketing Program (Market Development – Small and Medium Enterprises)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 98% 97% 100% 100%
    Acknowledge receipt of your application within 1 business day. 80% 100% 100% 95% 100%
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 82% 93% 100% 95%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 69% 43% 86% 71%
  • AgriRisk Initiatives
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% 78% 100%
    Acknowledge receipt of your application within 1 business day. 80% 100% 100% 100% 100%
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 100% 100% 100% 100%
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% 100% 80%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 82.6% 91% 96%
  • AgriStability
    Service standard Target Results as of June 30 Results as of September 30 Results October to December 2017 Results January to March 2018
    Process applications and notify participants of results within 75 days 75% 97.0% 82.6% 90% 42%
  • Canada Brand
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 89% 87% 90% 100%
    Acknowledge receipt of your application within 1 business day. 80% 100% 100% 100% 75%
    Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application. 80% 80% 80% 89% 88%
  • Canadian Agricultural Adaptation Program (2014-2019)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 65% 84% 47% 64%
    Acknowledge receipt of your application within 1 business day. 80% 50% 75% 100% 100%
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 100% 100% 100% 100%
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% 100% 50%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 90% 100% 100% 100%
  • Canadian Soil Information Service (CanSIS)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Service standard: provide an estimated delivery date for information products within 3 business days. 80% 97% 100% 92% 100%
  • Career Focus Program
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 98% 98% 100%
    Acknowledge receipt of your application within 1 business day. 80% No data for this quarter No data for this quarter 100% No data for this quarter 
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter 100% 100%
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% 100% 100%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 100% 100% 100% 100%
  • Dairy Farm Investment Program
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% No data for this quarter 79% 74% 83%
    Acknowledge receipt of your application within 1 business day. 80% No data for this quarter 100% No data for this quarter No data for this quarter
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter No data for this quarter 97%
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter No data for this quarter 100% 100%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% No data for this quarter No data for this quarter No data for this quarter 99%
  • Dairy Processing Investment Fund
    Service standard Target Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 97% 95% 89%
    Acknowledge receipt of your application within 1 business day. 80% 83% 88% 71%
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter  83%
    Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter No data for this quarter  100%
    Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% No data for this quarter No data for this quarter  No data for this quarter 
  • Domestic Statistics and Market Information
    • Horticulture Industry
      Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
      Daily reports update frequency 80% 91% 91% 99% 100%
      Weekly reports update frequency 80% 74% 73% 81% 88%
      Monthly reports update frequency 80% 100% 100% 33% 94%
      Annual reports update frequency 80% No data for this quarter 100% 100% No data for this quarter 
    • Poultry & Egg Sector
      Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
      Weekly reports update frequency 80% 96% 97% 97% 93%
      Monthly reports update frequency 80% 100% 87% 100% 93%
      Annual reports update frequency 80% 36% No data for this quarter No data for this quarter  100%
    • Red Meat & Livestock Sector
      Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
      Weekly reports update frequency 80% 99% 96% 99% 98%
      Monthly reports update frequency 80% 100% 100% 100% 100%
      Annual reports update frequency 80% 44% No data for this quarter No data for this quarter  47%
  • Farm Debt Mediation Service
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 98% 99% 99% 96%
    Notify you if your application has been accepted or not by end of next business day. 80% 100% 100% 100% 100%
    Have all necessary documentation sent to creditors and producer 7 business days prior to the mediation meeting. 80% 100% 98% 93% 95%
    Schedule the first mediation meeting within 70 calendar days after acceptance of your application. 80% 88% 75% 91% 73%
  • Geospatial Products
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Provide an estimated delivery date for information products within 3 business days. 80% 93% 92% 95% 85%
  • Global Analysis
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 98% 100% 91%
    Provide an estimated delivery date for information products within 3 business days. 80% 100% 100% 100% 91%
  • Market Access Services
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    A receipt of acknowledgement will be sent the same business day. 80% 100% 97% No data for this quarter  95%
    Response to your inquiry will follow within five business days. 80% 84% 86% No data for this quarter  88%
  • National Agroclimate Information Service (Drought Watch)
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 96% 93% 86% 93%
    Provide an estimated delivery date for information products within 3 business days. 80% 94% 95% 100% 96%
  • Office of Intellectual Property and Commercialization
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% No data for this quarter  No data for this quarter 
    Issue a draft Collaborative Research and Development Agreement for review 20 business days following receipt of all required documentation (work plan, budget, Science Director's recommendation, completed risk assessment). 80% 92% 100% 100% 100%
    Respond to a client's enquiry regarding posted licensing opportunities within 5 business days. 80% 100% 75% 94% 100%
    Notify successful proponents 20 business days after the close of the Request for Proposal (RFP). 80% Reported annually in Quarter 4 Reported annually in Quarter 4 No data for this quarter  100%
  • Saint-Hyacinthe Research and Development Centre's Industrial Program
    Service standard Target Results April to June 2017 Results July to September 2017 Results October to December 2017 Results January to March 2018
    Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 75% 100% 64%
    Acknowledge receipt of your application within 1 business day. 80% 88% 100% No data for this quarter  80%
    Assess your application and send you an approval or a rejection decision notification within 10 business days. 80% 88% 100% No data for this quarter  100%