Agriculture and Agri-Food Canada Service Standards – Quarterly Results: Fiscal Year 2021-2022

These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.

Quarterly Results

  • Access to Information and Privacy (ATIP)
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Response is provided within 30 days following receipt of request. 100 100 100 100 100
  • Advance Payment Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 96
  • AgriAssurance Program: National Industry Association Component
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 93
    Acknowledge receipt of your application within 1 business day 80 No data available 100 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 50 No data available 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 93 100 90
  • AgriAssurance Program: Small and Medium-sized Enterprise
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send you an approval or a rejection notification letter within 75 business days of receiving a fully complete applicant package 80 100 100 100 75
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • AgriCompetitiveness
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 94 89
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • Agricultural Clean Technology Program: Adoption Stream
    Service Standard Target (%) Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 96 93 98
    Acknowledge receipt of an application within 2 to 5 business days 80 83 95 100
    Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package 80 No data available 50 0
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 94 No data available 100
  • Agricultural Clean Technology Program: Research & Innovation Stream
    Service Standard Target (%) Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100
    Acknowledge receipt of an application within 2 to 5 business days 80 100 62 100
    Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package 80 No data available 100 88
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available No data available No data available
  • Agricultural Climate Solutions Program
    Service Standard Target (%) Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100
    Acknowledge receipt of your application within 1 business day 80 64 50 92
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available No data available No data available
  • Agricultural Greenhouse Gases
    Service Standard Target (%) Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 No data available No data available
    Acknowledge receipt of your application within 1 business day 80 No data available No data available
    Assess the application and send an approval or a rejection notification letter within 40 business days of the close of the application process 80 No data available No data available
    Send payments within 30 business days of receipt of a duly completed and documented claim; this is applicable only if an agreement is signed 80 20 36
  • AgriDiversity
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 88 100 100 93
    Acknowledge receipt of your application within 1 business day 80 100 100 No data available 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 100 100 25
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • AgriInnovate
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 90 93 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 No data available 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 50 33 17 0
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 83 50 83 100
  • AgriInvest
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Percentage of applications processed to issuance of the deposit notice in 45 days or less 85 99 99 99 98
  • AgriMarketing: National Industry Association
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 92 No data available 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 96 96 100 100
  • AgriRisk Initiatives: Administrative Capacity Stream
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available 100 100 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available Nno data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 100 No data available 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 0 100 100
  • AgriRisk Initiatives: Microgrants
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 50 100 100 100
    Acknowledge receipt of your application within 1 business day 80 No data available 100 No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 27 100 100 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 50 75 67 100
  • AgriRisk Initiatives: Research and Development Contribution Funding Stream
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100
    Acknowledge receipt of your application within 1 business day 80 No data available 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 67 No data available 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 50 50 0
  • AgriScience: Projects
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 93 80
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 91 0 72 90
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 68 73 89
  • AgriStability
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for January to
    March 2022 Q4 (%)
    Percentage of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less 75 97 92 92
  • Canada Brand
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 86 100 88 100
    Acknowledge receipt of your application within 1 business day 80 100 89 100 100
    Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application 80 100 89 67 80
  • Canada Pavilion Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to inquiries before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send a final approval or rejection notification within 48 hours of receiving the fully documented application 80 99 95 92 100
  • Canadian Agricultural Strategic Priorities Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 78 25 100 100
    Acknowledge receipt of your application within 1 business day 80 0 40 100 No data available
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 67 50 50 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 33 69 100
  • Canadian Agricultural Loans Act
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 98 92 91
    Register loans received from lenders within fifteen (15) business days 80 100 88 95 100
  • Canadian Soil Information System
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for January to
    March 2022 Q4 (%)
    Provide an estimated delivery date for information products within 3 business days 80 100 100 100
  • Dairy Direct Payment Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
  • Dairy Farm Investment Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 92 92 76 97
    Acknowledge receipt of your application within 1 business day 80 No data available 100 100 No data available
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 70 No data available 88 88
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 89 99 99 96
  • Dairy Processing Investment Fund
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 No data available 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 0 No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 60 50 54 55
  • Domestic Statistics and Market Information - Horticulture
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Reports: Daily Update Frequency 80 97 88 98 96
    Reports: Weekly Update Frequency 80 88 86 89 91
    Reports: Monthly Update Frequency 80 100 No data available 100 100
    Reports: Annual Update Frequency 80 No data available 100 50 100
  • Domestic Statistics and Market Information - Poultry and Eggs
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Reports: Daily Update Frequency 80 No data available No data available No data available No data available
    Reports: Weekly Update Frequency 80 95 95 91 90
    Reports: Monthly Update Frequency 80 81 90 81 83
    Reports: Annual Update Frequency 80 100 No data available No data available No data available
  • Domestic Statistics and Market Information - Red Meat and Livestock
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Reports: Daily Update Frequency 80 No data available No data available No data available No data available
    Reports: Weekly Update Frequency 80 95 97 93 95
    Reports: Monthly Update Frequency 80 83 83 89 100
    Reports: Annual Update Frequency 80 89 100 No data available 83
  • Emergency Processing Fund
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to the program's phone number or email address within two (2) business days 80 100 No data available No data available 100
    Acknowledge receipt of applications within one (1) business day 80 No data available No data available No data available No data available
    Assess applications and send approval or rejection notification letters within 50 business days of receiving a complete application package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 53 13 22 30
  • Farm Debt Mediation Service
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 100
    Notify you if your application has been accepted or not by the end of the next business day 80 98 100 100 100
    Have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting 80 92 83 83 84
    Schedule the first meeting within 70 calendar days after acceptance of your application 80 65 78 67 77
  • Food Waste Reduction Challenge
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 94 88 65 88
    Acknowledge receipt of your application within 1 business day 80 No data available 100 No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 No data available 100 100
    Send you a payment within 60 business days of receipt of a duly completed and documented claim 80 100 100 No data available 100
  • Geospatial Products
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Provide an estimated delivery date for information products within 3 business days 80 100 100 100 100
  • Global Analysis
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 97
    Provide an estimated delivery date for information products within 3 business days 80 100 100 100 100
  • Indigenous Agriculture and Food Systems
    Results for January to
    March 2022 Q4 (%)
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 92 98 100 100
    Acknowledge receipt of your application within 1 business day 80 100 88 No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available 0 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 86 100 100
  • Living Laboratories Initiative: Collaborative Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 No data available No data available 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 0 No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 50 50
  • Local Food Infrastructure Fund: Infrastructure and Equipment Improvement Projects
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 89 92 81 90
    Acknowledge receipt of your application within 1 business day 80 0 99 No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 94 No data available 99 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 88 76 64 86
  • Mandatory Isolation Support for Temporary Foreign Workers Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 66 83 75 89
    Acknowledge receipt of the application within three business days 80 95 98 No data available No data available
    Process the application within 45 business days 80 19 75 81 83
    Process the payment within 45 business days upon receipt of a completed claim form and signed Contribution Agreement 80 18 4 25 No data available
  • Market Access Services
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    A receipt of acknowledgement will be sent the same business day 80 98 99 100 99
    Response to your inquiry will follow within 5 business days 80 92 93 96 100
  • Market Development Program for Turkey and Chicken
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries before the end of the next business day 80 100 No data available 100 100
  • National Agro Climate Information Services (Drought Watch)
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries before the end of the next business day 80 100 96 88 91
    Provide an estimated delivery date for information products within 3 business days 80 100 92 100 89
  • Office of Intellectual Property and Commercialization
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available No data available 100 100
    Issue a draft co-operative research and development agreement for review 20 days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment) 80 100 100 92 100
    Respond to a client's enquiry regarding posted licensing opportunities within 5 business days 80 100 100 No data available 100
    Notify successful proponents 20 business days after the close of the RFP. (reported annually in Q4) 80 No data available No data available No data available 100
  • Poultry and Egg On-Farm Investment Program
    Service Standard Target (%) Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day  80 91 88 85
    Acknowledge receipt of your application within 1 business day 80 No data available 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available No data available 86
  • Price Pooling Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available 100 No data available No data available
    Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application 80 No data available 100 No data available No data available
  • Saint-Hyacinthe Research and Development Centre
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 97 100 100 93
    Acknowledge receipt of application within 1 business day 80 100 100 100 100
    Assess your application and send you an approval or a rejrection decision notification within 10 business days 80 100 100 100 100
  • Supply Management Processing Investment Fund
    Service Standard Target (%) Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day  80 100
    Acknowledge receipt of application within 1 business day  80 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available
  • Surplus Food Rescue Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 No data available 100 No data available
    Acknowledge receipt of applications within one business day 80 No data available No data available No data available No data available
    Assess applications and send approval or a rejection notification letter within 30 business days or less of receiving a complete application package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of a duly completed and documented claim 80 100 No data available No data available No data available
  • Youth Employment and Skills Program
    Service Standard Target (%) Results April to
    June 2021 Q1 (%)    		 Results July to
    September 2021 Q2 (%)    		 Results for October to
    December 2021 Q3 (%)    		 Results for January to
    March 2022 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of application within 1 business day 80 100 100 100 100
    Assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80 100 94 97 100
    Send you a payment within 30 business days of a duly completed and documented claim 80 97 49 91 95
Date modified: