Agriculture and Agri-Food Canada Service Standards – Quarterly Results: Fiscal Year 2022-2023

These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.

Quarterly Results

  • Access to Information and Privacy (ATIP)
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Response is provided within 30 days following receipt of request. 100 91
  • Advance Payment Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 98
  • AgriAssurance Program: National Industry Association Component
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • AgriAssurance Program: Small and Medium-sized Enterprise
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 75 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • AgriCommunication
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • AgriCompetitiveness
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • Agricultural Clean Technology Program: Adoption Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100
    Acknowledge receipt of an application within 2 to 5 business days 80 100
    Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package 80 20
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 83
  • Agricultural Clean Technology Program: Research & Innovation Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100
    Acknowledge receipt of an application within 2 to 5 business days 80 100
    Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package 80 78
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • Agricultural Climate Solutions Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Assess the application and send an approval or a rejection notification letter within 40 business days of the close of the application process 80 82
    Send payments within 30 business days of receipt of a duly completed and documented claim; this is applicable only if an agreement is signed 80 No data available
  • AgriDiversity
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • AgriInnovate
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 0
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 50
  • AgriInvest
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Percentage of applications processed to issuance of the deposit notice in 45 days or less 85 99
  • AgriMarketing: National Industry Association
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • AgriRisk Initiatives: Administrative Capacity Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available
    Acknowledge receipt of your application within 1 business day 80 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • AgriRisk Initiatives: Microgrants
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • AgriRisk Initiatives: Research and Development Contribution Funding Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 67
  • AgriScience: Projects
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 79
  • AgriStability
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Percentage of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less 75 92
  • Canada Brand
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 83
    Acknowledge receipt of your application within 1 business day 80 No data available
    Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application 80 No data available
  • Canada Pavilion Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to inquiries before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 100
    Send a final approval or rejection notification within 48 hours of receiving the fully documented application 80 93
  • Canadian Agricultural Strategic Priorities Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 0
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 82
  • Canadian Agricultural Loans Act
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 97
    Register loans received from lenders within fifteen (15) business days 80 100
  • Canadian Soil Information System
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Provide an estimated delivery date for information products within 3 business days 80 100
  • Dairy Direct Payment Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
  • Dairy Farm Investment Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 88
    Acknowledge receipt of your application within 1 business day 80 No data available
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 96
  • Dairy Processing Investment Fund
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 No data available
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 73
  • Domestic Statistics and Market Information - Horticulture
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Reports: Daily Update Frequency 80 96
    Reports: Weekly Update Frequency 80 71
    Reports: Monthly Update Frequency 80 100
    Reports: Annual Update Frequency 80 No data available
  • Domestic Statistics and Market Information - Poultry and Eggs
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Reports: Daily Update Frequency 80 No data available
    Reports: Weekly Update Frequency 80 97
    Reports: Monthly Update Frequency 80 86
    Reports: Annual Update Frequency 80 88
  • Domestic Statistics and Market Information - Red Meat and Livestock
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Reports: Daily Update Frequency 80 No data available
    Reports: Weekly Update Frequency 80 88
    Reports: Monthly Update Frequency 80 89
    Reports: Annual Update Frequency 80 93
  • Farm Debt Mediation Service
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100
    Notify you if your application has been accepted or not by the end of the next business day 80 97
    Have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting 80 82
    Schedule the first meeting within 70 calendar days after acceptance of your application 80 61
  • Food Waste Reduction Challenge
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 75
    Acknowledge receipt of your application within 1 business day 80 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 60 business days of receipt of a duly completed and documented claim 80 100
  • Geospatial Products
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Provide an estimated delivery date for information products within 3 business days 80 100
  • Global Analysis
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Provide an estimated delivery date for information products within 3 business days 80 100
  • Indigenous Agriculture and Food Systems
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 50
  • Living Laboratories Initiative: Collaborative Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Acknowledge receipt of your application within 1 business day 80 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • Local Food Infrastructure Fund: Infrastructure and Equipment Improvement Projects
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 89
    Acknowledge receipt of your application within 1 business day 80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 81
  • Mandatory Isolation Support for Temporary Foreign Workers Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 86
    Acknowledge receipt of the application within three business days 80 No data available
    Process the application within 45 business days 80 No data available
    Process the payment within 45 business days upon receipt of a completed claim form and signed Contribution Agreement 80 48
  • Market Access Services
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    A receipt of acknowledgement will be sent the same business day 80 97
    Response to your inquiry will follow within 5 business days 80 94
  • Market Development Program for Turkey and Chicken
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • National Agro Climate Information Services (Drought Watch)
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries before the end of the next business day 80 100
    Provide an estimated delivery date for information products within 3 business days 80 93
  • Office of Intellectual Property and Commercialization
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100
    Issue a draft co-operative research and development agreement for review 20 days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment) 80 100
    Respond to a client's enquiry regarding posted licensing opportunities within 5 business days 80 No data available
    Notify successful proponents 20 business days after the close of the RFP. (reported annually in Q4) 80 No data available
  • Poultry and Egg On-Farm Investment Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day  80 89
    Acknowledge receipt of your application within 1 business day 80 99
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 15
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100
  • Price Pooling Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available
    Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application 80 No data available
  • Saint-Hyacinthe Research and Development Centre
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 94
    Acknowledge receipt of application within 1 business day 80 100
    Assess your application and send you an approval or a rejrection decision notification within 10 business days 80 100
  • Supply Management Processing Investment Fund
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day  80 97
    Acknowledge receipt of application within 1 business day  80 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available
  • Youth Employment and Skills Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 92
    Acknowledge receipt of application within 1 business day 80 100
    Assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80 100
    Send you a payment within 30 business days of a duly completed and documented claim 80 98