Agriculture and Agri-Food Canada Service Standards – Quarterly Results: Fiscal Year 2018-2019

These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.

Quarterly Results

  • Access to Information and Privacy (ATIP)
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Response is provided within 30 days following receipt of request. 100% 100% 100% 100% 100%
  • AgriAssurance Program: National Industry Association Component
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 40% 100% 88%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100%
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 100% 63% 50%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available 72% No data available 80%
  • AgriAssurance Program: Small and Medium-sized Enterprise
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 40% 100% No data available 100%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100%
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available 100% 100% 100%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available No data available No data available
  • AgriCompetitiveness
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 77% 88% 33% 75%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100%
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available 75% 100% 100%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available 100% 100% 100%
  • Agricultural Greenhouse Gases
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% No data available No data available No data available No data available
    Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available No data available No data available
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available No data available
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 92% 100% 90% 76%
  • AgriDiversity
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 76% 70% 50% 86%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100%
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 67% 75% 100%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available No data available 100%
  • AgriInnovate
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 97% 97% 94% 89%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 79% 100% 100% 100%
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available 50% 63% 33%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available 100% 100%
  • AgriInvest
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Percent of applications processed to issuance of the deposit notice in 45 days or less 80% 100% 97% 97% 92%
  • AgriMarketing: National Industry Association
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 30% 67% No data available No data available
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100%
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 67% 14% 67%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 64% 100% 100%
  • AgriMarketing: Small and Medium-sized Enterprise
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 42% 57% 0% 100%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100%
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 49% 67% 63%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available 71% 100% 89%
  • AgriRisk Initiatives
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 67% 71%
    Our goal is to acknowledge receipt of your application within 1 business day 80% No data available 100% No data available No data available
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available 6%
    Our goal is to send you a draft proposed agreement within 30 business days of issuing an approval notification letter 80% No data available No data available No data available No data available
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 71% 59% No data available
  • AgriScience: Projects
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 97% 86% 73% 97%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 93% 92% 100% 100%
    Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 96% 50% 71% 70%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% No data available 100% No data available
  • AgriStability
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Percent of applications processed to issuance of the deposit notice in 45 days or less 80% 96% 84% 93% 35%
  • Agricultural Youth Green Job Initiative
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 100% 100%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% No data available No data available No data available
    Our goal is to assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80% 100% 100% No data available No data available
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 94% 100% 100% 100%
  • Canada Brand
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 91% 100% 50% 85%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 89% 50% 41% 83%
    Our goal is to send you a final approval or rejection notification within ten (10) business days following receipt of a fully documented application 80% 73% 100% 41% 75%
  • Canada Pavilion Program
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to inquiries before the end of the next business day 80% 94% 100% 100% 100%
    Our goal is to acknowledge receipt of your application within one (1) business day 80% 100% 100% 100% 100%
    Our goal is to send a final approval or rejection notification within 48 hours of receiving the fully documented application 80% 98% 100% 96% 100%
  • Canadian Agricultural Adoption Program (2014-2019)
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 88% 89% 89% 86%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 50% 0% No data available%
    Our goal is to assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 100% 100% 100%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% 100% 100%
  • Canadian Soil Information System
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to provide an estimated delivery date for information products within 3 business days 80% 100% 100% 87% 93%
  • Career Focus Program
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 100% 100%
    Our goal is to assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80% 100% No data available 100% 100%
    Our goal is to send you a payment within 30 business days of a duly completed and documented claim 80% 100% 100% 100% 100%
  • Dairy Farm Investment Program
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 79% 77% No data available 92%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% No data available 100%
    Our goal is to assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available No data available
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% No data available No data available
    Our goal is to schedule the first meeting within 70 calendar days after acceptance of your application 80% 88% No data available 95% No data available
  • Dairy Processing Investment Fund
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% No data available 96%
    Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% No data available 86%
    Our goal is to assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 93% 53% No data available 46%
    Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% 95% 100%
  • Domestic Statistics and Market Information - Horticulture
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Reports: Daily Update Frequency 80% 97% 95% No data available 98%
    Reports: Weekly Update Frequency 80% 91% 87% 100% 50%
    Reports: Monthly Update Frequency 80% 100% No data available 47% 78%
    Reports: Annual Update Frequency 80% 100% No data available 33% No data available
  • Domestic Statistics and Market Information - Poultry and Eggs
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Reports: Weekly Update Frequency 80% 89% No data available 94% 95%
    Reports: Monthly Update Frequency 80% 100% 99% 100% 100%
    Reports: Annual Update Frequency 80% 40% 93% No data available 100%
  • Domestic Statistics and Market Information - Red Meat and Livestock
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Reports: Weekly Update Frequency 80% 92% No data available 96% 98%
    Reports: Monthly Update Frequency 80% 100% 99% 89% 89%
    Reports: Annual Update Frequency 80% 70% 89% No data available 78%
  • Farm Debt Mediation Service
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 98% 100% 99% 98%
    Our goal is to notify you if your application has been accepted or not by the end of the next business day 80% 100% 100% 98% 99%
    Our goal is to have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting 80% 93% 86% 93% 97%
    Our goal is to schedule the first meeting within 70 calendar days after acceptance of your application 80% 88% 79% 80% 72%
  • Geospatial Products
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to provide an estimated delivery date for information products within 3 business days 80% 97% 13% 100% 100%
  • Global Analysis
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 96% 100% 100% 100%
    Our goal is to provide an estimated delivery date for information products within 3 business days 80% 96% 100% 100% 100%
  • Market Access Services
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    A receipt of acknowledgement will be sent the same business day 80% 99% 94% 98% 98%
    Response to your inquiry will follow within five (5) business days 80% 91% 95% 89% 83%
  • National Agro Climate Information Services (Drought Watch)
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries before the end of the next business day 80% 89% 95% 86% 93%
    Our goal is to provide an estimated delivery date for information products within 3 business days 80% 92% 90% 100% 95%
  • Office of Intellectual Property and Commercialization
    Service Standard Target Results April to June 2018 Results July to September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% No data available No data available 100% 100%
    Our goal is to issue a draft CRADA for review 20 days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment) 80% 94% 92% 100% 100%
    Our goal is to respond to a clients enquiry regarding posted licensing opportunities within 5 business days 80% 100% 10% 100% 100%
  • Saint-Hyacinthe Research and Development Centre
    Service Standard Target Results April to June 2018 Results Julyto September 2018 Results October to December 2018 Results January to March 2019
    Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 63% 91% 100%
    Our goal is to acknowledge receipt of application within 1 business day 80% 100% 100% 100% 100%
    Our goal is to assess your application and send you an approval or a rejection decision notification within 10 business days 80% 100% 100% 100% 100%