Published service standards establish the level of performance that citizens can reasonably expect to encounter from the Canadian Pari-Mutuel Agency (CPMA) under normal circumstances. Service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses who must seek permission from the federal government to operate certain pari-mutuel betting products.
The following is a list of service standards for different high-volume regulatory authorizations:
Betting theatre licences
Service standard
Successful applicants will be issued a betting theatre licence from the Canadian Pari-Mutuel Agency within 5 business days of submitting a complete and accurate application.
Performance target
The target for achieving this standard is set at 99%.
Performance results for successful applicants
2025 to 2026
99% of the 132 betting theatre licence applications were processed within the service standard.
Service standards and performance results for previous fiscal years
2024 to 2025
100% of the 126 betting theatre licence applications were processed within the service standard.
2023 to 2024
100% of the 161 betting theatre licence applications were processed within the service standard.
2022 to 2023
100% of the 149 betting theatre licence applications were processed within the service standard.
2021 to 2022
100% of the 172 betting theatre licence applications were processed within the service standard.
Applying for betting theatre licence
Canadian race-course associations seeking to conduct pari-mutuel betting at a theatre location (for example, restaurant or bar) must submit a complete application online through the Canadian Pari-Mutuel Agency web portal.
For information about the application process, or to request access to the portal, contact the Canadian Pari-Mutuel Agency by phone at 1-800-268-8835 or by email at aafc.cpmawebacpm.aac@agr.gc.ca.
Inter-track betting and foreign race inter-track betting authorizations
Service standard
Successful applicants will receive their domestic and foreign inter-track betting authorization from the Canadian Pari-Mutuel Agency within 7 business days of receipt of a complete and accurate application.
Performance target
The target for achieving this standard is set at 99%.
Performance results for successful applicants
2025 to 2026
100% of the 3,769 inter-track betting and foreign race inter-track betting authorizations were processed within the service standard
Service standards and performance results for previous fiscal years
2024 to 2025
100% of the 3,743 inter-track betting and foreign race inter-track betting authorizations were processed within the service standard.
2023 to 2024
100% of the 3,909 inter-track betting and foreign race inter-track betting authorizations were processed within the service standard.
2022 to 2023
100% of the 3,735 inter-track betting and foreign race inter-track betting authorizations were processed within the service standard.
2021 to 2022
100% of the 3,802 inter-track betting and foreign inter-track betting authorizations were processed within the service standard.
Applying for inter-track betting and foreign race inter-track betting
To conduct Inter-Track Betting or Foreign Race Inter-Track Betting, Canadian race-course associations must possess a pari-mutuel betting permit and submit an application online through the Canadian Pari-Mutuel Agency web portal.
For information about the application process, or to request access to the portal, contact the Canadian Pari-Mutuel Agency by phone at 1-800-268-8835 or by email at aafc.cpmawebacpm.aac@agr.gc.ca.
Service feedback
If our service standard has not been met and you would like to make a complaint, please contact the Canadian Pari-Mutuel Agency at 1-800-268-8835 or by email at aafc.cpmawebacpm.aac@agr.gc.ca.
Consult the web page Acts and regulations — Canadian Pari-Mutuel Agency for a list of acts and regulations administered by the Canadian Pari-Mutuel Agency, and further information on the Canadian Pari-Mutuel Agency's implementation of government-wide regulatory management initiatives.
Consult the following for links to the Cabinet Directive on Regulation and supporting policies and guidance, as well as for information on government-wide regulatory initiatives implemented by departments and agencies across the Government of Canada:
To learn about upcoming or ongoing consultations on proposed federal regulations, visit