Dairy Direct Payment Program: Producer portal

Canadian Dairy Commission Producer Dairy Direct Payment Program Portal

Anti-phishing

You will receive an anti-phishing code in your letter. Anti-phishing ensures that you are accessing the Program Portal and ensures that your payment is secure.

If the anti-phishing code in your letter does not match the one on the Dairy Direct Payment Program Portal, it is likely because you are not on the authorized secure program portal. To ensure that you are accessing the authorized secure program portal, visit the Program Portal.

Authentication and login

Authentication is a secure means to recognize a user who is accessing government services online. The user remains anonymous, and the authentication process confirms that their credentials (username and password) are valid and in the right hands. The authentication process does not reveal or confirm a user's identity to the government website.

The double authentication process is a measure to ensure that the payment is sent to the right person.

You must use a GCKey or one of the sign-in partners such as a bank login. Canada Revenue Agency login credentials cannot be used to login.

Missing and incorrect information

To receive a new letter, contact the program for assistance by phone at 1-877-246-4682 (TTY 613-773-2600) or by email at info.direct.p@cdc-ccl.gc.ca.

If your Participant ID does not work:

• Try to use a different navigator (Google Chrome, Firefox, Edge, Internet Explorer).
• Try to log in using a different device (computer, phone or tablet).
• Try to access the portal through the Program Portal
• If none of these options work, communicate with the Contact Centre by phone at 1-877-246-4682 (TTY 613-773-2600) or by email at info.direct.p@cdc-ccl.gc.ca and someone will assist you.

To correct the quota figure or your contact information in the portal, contact your provincial milk marketing board directly as soon as possible. Only your provincial milk marketing board can change this information.

Computer connections and security

If you do not have a computer with an internet connection and would like to register and get your payment, please contact the program at 1-877-246-4682 (TTY 613-773-2600) to receive the form by mail.

If your computer or connection crashes while you register on the portal, your information is safe. Simply start the process again from the beginning using the same GCKey or sign-in partners credentials you have already created. Contact the program at 1-877-246-4682 (TTY 613-773-2600) for assistance with the portal.