Agriculture and Agri-Food Canada Service Standards Annual Report: Fiscal Year 2022-2023
Agriculture and Agri-Food Canada's commitment to serve you better
At Agriculture and Agri-Food Canada (AAFC), we take pride in what we do. We are an organization that is dedicated to serving the public. AAFC is committed to developing and delivering client-focused, results based programs and services. We continue to provide high quality services because we understand the importance of agriculture to our economy, communities, environment and health.
AAFC publishes service standards to highlight its commitment to transparent management, accountability for results, and citizen-centered service delivery. The Department strives to ensure that published information is transparent, meaningful and relevant to clients.
Service standards are a statement of the level of performance that Canadians can expect from AAFC. These service standards include turnaround times for general inquiries received via telephone and email, notifications of funding decisions, processing recipient claims, and providing sector analysis reports. AAFC is committed to achieving its posted target for each service standard under normal circumstances. AAFC’s 39 programs and 10 services have their service standards published on each program web page. Performance data are collected quarterly throughout the fiscal year and reported publicly, along with the Service Standards Annual Report, on the Service Standard page on the AAFC website.
Continuous improvement
AAFC met or exceeded targets for 152 out of 168 service standards (90%), covering 39 programs and 10 services. These results are an increase of seven percent from last year results. AAFC remains dedicated to continuously strengthening its service delivery through regular reviews to ensure the service standards remain meaningful and relevant to clients.
AAFC received client feedback on the relevance of its service standards and their impact on client’s business decisions. Clients indicated quicker service standard delivery times are required for approval or rejection notices to facilitate planning, preparation and cost analysis. Program managers are encouraged to review and assess the timelines to ensure they are timely, realistic and ambitious enough to meet the demands of their clients. As a result, several programs have realigned their service standards (that is, Youth Employment and Skills Program realigned their standard to 50 days and AgriAssurance: Small Medium Enterprise realigned their standard to 75 days) and work to identify further opportunities to improve their service standards and the client experience overall.Footnote1
AAFC is committed to achieving its posted targets under normal operational circumstances while seeking opportunities to enhance operational processes and better meet client needs.
Your feedback
Please share your comments, suggestions or complaints to AAFC's Service and Program Excellence Directorate at:
aafc.standards-normes.aac@agr.gc.ca
Service and Program Excellence Directorate
Agriculture and Agri-Food Canada
1341 Baseline Road, Tower 7, Floor 7, Room 150
Ottawa, Ontario, K1A 0C6
Access to Information and Privacy
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Response is provided within 30 days following receipt of request
90
96
Advance Payment Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number and email address before the end of the next business day
80
96
African Swine Fever Industry Preparedness Program: Prevention and Preparedness Stream
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number and email address before the end of the next business day
80
100
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
African Swine Fever Industry Preparedness Program: Welfare Slaughter and Disposal Stream
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number and email address before the end of the next business day
80
100
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
AgriAssurance Program: National Industry Association Component
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
99
AgriAssurance Program: Small and Medium-sized Enterprise
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 75 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
AgriCommunication
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
90
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
74
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
AgriCompetitiveness
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
Respond to general inquiries made to our phone number before the end of the next business day
80
No data available
Respond to general inquiries made to our email address before the end of the next business day
80
No data available
Acknowledge receipt of your application within 1 business day
80
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
70
AgriRisk Initiatives: Microgrants
Service standard
Target (%)
Results for annual report 2022–2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
No data available
Respond to general inquiries made to our email address before the end of the next business day
80
No data available
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
AgriRisk Initiatives: Research and Development Contribution Funding Stream
Service standard
Target (%)
Results for annual report 2022–2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
No data available
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
71
AgriScience: Projects
Service standard
Target (%)
Results for annual report 2022–2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
79
AgriStability
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Percentage of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less
75
93
Canada Brand
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
No data available
Respond to general inquiries made to our email address before the end of the next business day
80
80
Acknowledge receipt of your application within 1 business day
80
100
Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application
80
100
Canada Pavilion Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
86
Acknowledge receipt of your application within 1 business day
80
100
Send a final approval or rejection notification within 48 hours of receiving the fully documented application
80
97
Canadian Agricultural Strategic Priorities Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
Acknowledge receipt of your application within 1 business day
80
80
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
83
Canadian Loans Act Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
90
Register loans received from lenders within fifteen (15) business days
80
92
Canadian Soil Information System
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Provide an estimated delivery date for information products within 3 business days
80
97
Dairy Direct Payment Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
No data available
Dairy Farm Investment Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
94
Respond to general inquiries made to our email address before the end of the next business day
80
89
Acknowledge receipt of your application within 1 business day
80
100
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
96
Dairy Processing Investment Fund
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
No data available
Acknowledge receipt of your application within 1 business day
80
No data available
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
59
Domestic Statistics and Market Information – Horticulture
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Reports: Daily update frequency
80
95
Reports: Weekly update frequency
80
78
Reports: Monthly update frequency
80
100
Reports: Annual update frequency
80
100
Domestic Statistics and Market Information – Poultry and Egg
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Reports: Daily update frequency
80
No data available
Reports: Weekly update frequency
80
96
Reports: Monthly update frequency
80
83
Reports: Annual update frequency
80
89
Domestic Statistics and Market Information – Red Meat and Livestock
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Reports: Daily update frequency
80
No data available
Reports: Weekly update frequency
80
90
Reports: Monthly update frequency
80
86
Reports: Annual update frequency
80
91
Farm Debt Mediation Service
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made by phone before the end of the next business day
80
100
Respond to general inquiries made by email before the end of the next business day
80
100
Notify you if your application has been accepted or not by the end of the next business day
80
99
Have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting
80
75
Schedule the first meeting within 70 calendar days after acceptance of your application
80
73
Food Waste Reduction Challenge
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
No data available
Respond to general inquiries made to our email address before the end of the next business day
80
79
Acknowledge receipt of your application within 1 business day
80
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
93
Geospatial Products
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Provide an estimated delivery date for information products within 3 business days
80
100
Global Analysis
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made by phone before the end of the next business day
80
100
Respond to general inquiries made by email before the end of the next business day
80
100
Provide an estimated delivery date for information products within 3 business days
80
100
Indigenous Agriculture and Food Systems
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made by phone before the end of the next business day
80
100
Respond to general inquiries made by email before the end of the next business day
80
100
Acknowledge receipt of your application within 1 business day
80
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
75
Living Laboratories Initaitive: Collaborative Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
No data available
Acknowledge receipt of your application within 1 business day
80
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
90
Local Food Infrastructure Fund: Infrastructure and Equipment Improvement Projects
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
81
Acknowledge receipt of your application within 1 business day
80
95
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
82
Mandatory Isolation Support for Temporary Foreign Workers Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
88
Respond to general inquiries made to our email address before the end of the next business day
80
83
Acknowledge receipt of the application within three business days
80
No data available
Process the application within 45 business days
80
No data available
Process the payment within 45 business days upon receipt of a completed claim form and signed Contribution Agreement
80
48
Market Access Services
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Single Window requests will receive an acknowledgement on the same business day
80
98
Response to your inquiry will follow within 5 business days
80
94
Market Development Program for Turkey and Chicken
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
National Agro Climate Information Services (Drought Watch)
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries before the end of the next business day
80
100
Provide an estimated delivery date for information products within 3 business days
80
94
Office of Intellectual Property and Commercialization
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made by phone before the end of the next business day
80
100
Respond to general inquiries made by email before the end of the next business day
80
100
Issue a draft Collaborative Research and Development Agreement for review 20 business days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment).
80
100
Respond to a client's enquiry regarding posted licensing opportunities within 5 business days
80
100
Notify successful proponents 20 business days after the close of the RFP. (reported annually in Q4)
80
100
Poultry and Egg On-Farm Investment Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
94
Respond to general inquiries made to our email address before the end of the next business day
80
81
Acknowledge receipt of your application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
27
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
Price Pooling Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made by phone before the end of the next business day
80
No data available
Respond to general inquiries made by email before the end of the next business day
80
No data available
Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application
80
100
Saint-Hyacinthe Research and Development Centre
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made by phone before the end of the next business day
80
95
Respond to general inquiries made by email before the end of the next business day
80
97
Acknowledge receipt of application within 1 business day
80
100
Assess your application and send you an approval or a rejrection decision notification within 10 business days
80
100
Supply Management Processing Investment Fund
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
97
Acknowledge receipt of application within 1 business day
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
84
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
Wine Sector Support Program
Service standard
Target (%)
Results for annual report 2022-2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
96
Respond to general inquiries made to our email address before the end of the next business day
80
89
Acknowledge receipt of your application within 1 business day
80
99
Send you an identifier within fifteen (15) business days
80
99
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a complete application package from the last day of the application intake period, or from the date your application is deemed completed
80
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
Youth Employment and Skills Program
Service standard
Target (%)
Results for annual report 2022–2023 (%)
Respond to general inquiries made to our phone number before the end of the next business day
80
100
Respond to general inquiries made to our email address before the end of the next business day
80
91
Acknowledge receipt of application within 1 business day
80
100
Assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package
80
100
Send you a payment within 30 business days of a duly completed and documented claim
