Agriculture and Agri-Food Canada's commitment to serve you better
At Agriculture and Agri-Food Canada (AAFC), we take pride in what we do. We are an organization that is dedicated to serving the public. AAFC is committed to developing and delivering client-focused, results based programs and services. We continue to provide high quality services because we understand the importance of agriculture to our economy, communities, environment and health.
AAFC publishes service standards to highlight its commitment to transparent management, accountability for results, and citizen-centered service delivery. The Department strives to ensure that published information is transparent, meaningful and relevant to clients.
Service standards are a statement of the level of performance that Canadians can expect from AAFC. These service standards include turnaround times for general inquiries received via telephone and email, notifications of funding decisions, processing recipient claims, and providing sector analysis reports. AAFC is committed to achieving its posted target for each service standard under normal circumstances. AAFC’s 39 programs and 10 services have their service standards published on each program web page. Performance data are collected quarterly throughout the fiscal year and reported publicly, along with the Service Standards Annual Report, on the Service Standard page on the AAFC website.
Continuous improvement
AAFC met or exceeded targets for 152 out of 168 service standards (90%), covering 39 programs and 10 services. These results are an increase of seven percent from last year results. AAFC remains dedicated to continuously strengthening its service delivery through regular reviews to ensure the service standards remain meaningful and relevant to clients.
AAFC received client feedback on the relevance of its service standards and their impact on client’s business decisions. Clients indicated quicker service standard delivery times are required for approval or rejection notices to facilitate planning, preparation and cost analysis. Program managers are encouraged to review and assess the timelines to ensure they are timely, realistic and ambitious enough to meet the demands of their clients. As a result, several programs have realigned their service standards (that is, Youth Employment and Skills Program realigned their standard to 50 days and AgriAssurance: Small Medium Enterprise realigned their standard to 75 days) and work to identify further opportunities to improve their service standards and the client experience overall.Footnote1
AAFC is committed to achieving its posted targets under normal operational circumstances while seeking opportunities to enhance operational processes and better meet client needs.
Your feedback
Please share your comments, suggestions or complaints to AAFC's Service and Program Excellence Directorate at:
aafc.standards-normes.aac@agr.gc.ca
Service and Program Excellence Directorate
Agriculture and Agri-Food Canada
1341 Baseline Road, Tower 7, Floor 7, Room 150
Ottawa, Ontario, K1A 0C6
Access to Information and Privacy
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Response is provided within 30 days following receipt of request | 90 | 96 |
Advance Payment Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number and email address before the end of the next business day | 80 | 96 |
African Swine Fever Industry Preparedness Program: Prevention and Preparedness Stream
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number and email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | No data available |
African Swine Fever Industry Preparedness Program: Welfare Slaughter and Disposal Stream
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number and email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | No data available |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | No data available |
AgriAssurance Program: National Industry Association Component
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 99 |
AgriAssurance Program: Small and Medium-sized Enterprise
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 75 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 100 |
AgriCommunication
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 90 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 74 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 100 |
AgriCompetitiveness
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 96 |
Agricultural Clean Technology Program: Adoption Stream
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of an application within 2 to 5 business days | 80 | 99 |
Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package | 80 | 32 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 87 |
Agricultural Clean Technology Program: Research and Innovation Stream
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | No data available |
Acknowledge receipt of an application within 2 to 5 business days | 80 | 100 |
Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package | 80 | 78 |
Send payments within 30 business days of receipt of a duly completed and documented claim | 80 | 100 |
Agricultural Climate Solutions Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | No data available |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Assess the application and send an approval or a rejection notification letter within 40 business days of the close of the application process | 80 | 90 |
Send payments within 30 business days of receipt of a duly completed and documented claim; this is applicable only if an agreement is signed | 80 | 100 |
AgriDiversity
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 91 |
AgriInnovate
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 92 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 33 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 52 |
AgriInvest
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Percentage of applications processed to issuance of the deposit notice in 45 days or less | 90 | 97 |
AgriMarketing: National Industry Association
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 91 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 99 |
AgriRisk Initiatives: Administrative Capacity Stream
Service standard | Target (%) | Results for annual report 2022–2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | No data available |
Respond to general inquiries made to our email address before the end of the next business day | 80 | No data available |
Acknowledge receipt of your application within 1 business day | 80 | No data available |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | No data available |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 70 |
AgriRisk Initiatives: Microgrants
Service standard | Target (%) | Results for annual report 2022–2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | No data available |
Respond to general inquiries made to our email address before the end of the next business day | 80 | No data available |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 100 |
AgriRisk Initiatives: Research and Development Contribution Funding Stream
Service standard | Target (%) | Results for annual report 2022–2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | No data available |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 71 |
AgriScience: Projects
Service standard | Target (%) | Results for annual report 2022–2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 79 |
AgriStability
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Percentage of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less | 75 | 93 |
Canada Brand
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | No data available |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 80 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application | 80 | 100 |
Canada Pavilion Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 86 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send a final approval or rejection notification within 48 hours of receiving the fully documented application | 80 | 97 |
Canadian Agricultural Strategic Priorities Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | 80 |
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 83 |
Canadian Loans Act Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 90 |
Register loans received from lenders within fifteen (15) business days | 80 | 92 |
Canadian Soil Information System
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Provide an estimated delivery date for information products within 3 business days | 80 | 97 |
Dairy Direct Payment Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | No data available |
Dairy Farm Investment Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 94 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 89 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 96 |
Dairy Processing Investment Fund
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | No data available |
Acknowledge receipt of your application within 1 business day | 80 | No data available |
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | No data available |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 59 |
Domestic Statistics and Market Information – Horticulture
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Reports: Daily update frequency | 80 | 95 |
Reports: Weekly update frequency | 80 | 78 |
Reports: Monthly update frequency | 80 | 100 |
Reports: Annual update frequency | 80 | 100 |
Domestic Statistics and Market Information – Poultry and Egg
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Reports: Daily update frequency | 80 | No data available |
Reports: Weekly update frequency | 80 | 96 |
Reports: Monthly update frequency | 80 | 83 |
Reports: Annual update frequency | 80 | 89 |
Domestic Statistics and Market Information – Red Meat and Livestock
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Reports: Daily update frequency | 80 | No data available |
Reports: Weekly update frequency | 80 | 90 |
Reports: Monthly update frequency | 80 | 86 |
Reports: Annual update frequency | 80 | 91 |
Farm Debt Mediation Service
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made by phone before the end of the next business day | 80 | 100 |
Respond to general inquiries made by email before the end of the next business day | 80 | 100 |
Notify you if your application has been accepted or not by the end of the next business day | 80 | 99 |
Have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting | 80 | 75 |
Schedule the first meeting within 70 calendar days after acceptance of your application | 80 | 73 |
Food Waste Reduction Challenge
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | No data available |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 79 |
Acknowledge receipt of your application within 1 business day | 80 | No data available |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 93 |
Geospatial Products
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Provide an estimated delivery date for information products within 3 business days | 80 | 100 |
Global Analysis
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made by phone before the end of the next business day | 80 | 100 |
Respond to general inquiries made by email before the end of the next business day | 80 | 100 |
Provide an estimated delivery date for information products within 3 business days | 80 | 100 |
Indigenous Agriculture and Food Systems
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made by phone before the end of the next business day | 80 | 100 |
Respond to general inquiries made by email before the end of the next business day | 80 | 100 |
Acknowledge receipt of your application within 1 business day | 80 | No data available |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | No data available |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 75 |
Living Laboratories Initaitive: Collaborative Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | No data available |
Acknowledge receipt of your application within 1 business day | 80 | No data available |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | No data available |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 90 |
Local Food Infrastructure Fund: Infrastructure and Equipment Improvement Projects
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 81 |
Acknowledge receipt of your application within 1 business day | 80 | 95 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 82 |
Mandatory Isolation Support for Temporary Foreign Workers Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 88 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 83 |
Acknowledge receipt of the application within three business days | 80 | No data available |
Process the application within 45 business days | 80 | No data available |
Process the payment within 45 business days upon receipt of a completed claim form and signed Contribution Agreement | 80 | 48 |
Market Access Services
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Single Window requests will receive an acknowledgement on the same business day | 80 | 98 |
Response to your inquiry will follow within 5 business days | 80 | 94 |
Market Development Program for Turkey and Chicken
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 100 |
National Agro Climate Information Services (Drought Watch)
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries before the end of the next business day | 80 | 100 |
Provide an estimated delivery date for information products within 3 business days | 80 | 94 |
Office of Intellectual Property and Commercialization
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made by phone before the end of the next business day | 80 | 100 |
Respond to general inquiries made by email before the end of the next business day | 80 | 100 |
Issue a draft Collaborative Research and Development Agreement for review 20 business days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment). | 80 | 100 |
Respond to a client's enquiry regarding posted licensing opportunities within 5 business days | 80 | 100 |
Notify successful proponents 20 business days after the close of the RFP. (reported annually in Q4) | 80 | 100 |
Poultry and Egg On-Farm Investment Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 94 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 81 |
Acknowledge receipt of your application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 27 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 100 |
Price Pooling Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made by phone before the end of the next business day | 80 | No data available |
Respond to general inquiries made by email before the end of the next business day | 80 | No data available |
Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application | 80 | 100 |
Saint-Hyacinthe Research and Development Centre
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made by phone before the end of the next business day | 80 | 95 |
Respond to general inquiries made by email before the end of the next business day | 80 | 97 |
Acknowledge receipt of application within 1 business day | 80 | 100 |
Assess your application and send you an approval or a rejrection decision notification within 10 business days | 80 | 100 |
Supply Management Processing Investment Fund
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 97 |
Acknowledge receipt of application within 1 business day | 80 | 100 |
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package | 80 | 84 |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 100 |
Wine Sector Support Program
Service standard | Target (%) | Results for annual report 2022-2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 96 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 89 |
Acknowledge receipt of your application within 1 business day | 80 | 99 |
Send you an identifier within fifteen (15) business days | 80 | 99 |
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a complete application package from the last day of the application intake period, or from the date your application is deemed completed | 80 | No data available |
Send you a payment within 30 business days of receipt of a duly completed and documented claim | 80 | 100 |
Youth Employment and Skills Program
Service standard | Target (%) | Results for annual report 2022–2023 (%) |
|---|---|---|
Respond to general inquiries made to our phone number before the end of the next business day | 80 | 100 |
Respond to general inquiries made to our email address before the end of the next business day | 80 | 91 |
Acknowledge receipt of application within 1 business day | 80 | 100 |
Assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package | 80 | 100 |
Send you a payment within 30 business days of a duly completed and documented claim | 80 | 96 |