These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.
Quarterly results
Access to Information and Privacy (ATIP)
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Response is provided within 30 days following receipt of request.
90
98
100
96
96
Advance Payment Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
No data available
No data available
No data available
No data available
Respond to general inquiries made by email before the end of the next business day
80
81
89
87
94
African Swine Fever Industry Preparedness Program: Prevention and Preparedness Stream
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
80
100
100
No data available
Assess your application and send you an approval or a rejection notification letter typically within 100 business days of the application being deemed complete
80
100
100
100
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
100
100
100
African Swine Fever Industry Preparedness Program: Welfare Slaughter and Disposal Stream
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
100
80
80
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
100
89
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
No data available
100
100
AgriAssurance Program: National Industry Association Component
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
100
100
80
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
0
14
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
100
100
AgriAssurance Program: Small and Medium-sized Enterprise
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
100
82
100
80
Send you an approval or a rejection notification letter within 75 business days of receiving a fully complete applicant package
80
No data available
25
100
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
No data available
100
AgriCommunication
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
80
No data available
100
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
100
100
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
80
100
100
100
AgriCompetitiveness
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
80
74
86
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
15
58
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
100
100
Agricultural Clean Technology Program: Adoption Stream
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
100
98
No data available
No data available
Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package
80
94
83
92
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
94
93
94
100
Agricultural Clean Technology Program: Research and Innovation Stream
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made to our phone number and email address before the end of the next business day
80
No data available
No data available
No data available
No data available
Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package
80
67
100
75
80
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
67
50
100
86
Agricultural Climate Solutions Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
No data available
No data available
No data available
No data available
Assess the application and send an approval or a rejection notification letter within 70 business days of the close of the application process
80
100
No data available
No data available
No data available
Send payments within 30 business days of receipt of a duly completed and documented claim; this is applicable only if an agreement is signed
80
100
67
100
100
AgriDiversity
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
90
58
83
86
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
0
40
93
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
No data available
No data available
No data available
AgriInnovate
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
84
No data available
82
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
No data available
33
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
50
100
67
No data available
AgriInvest
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Percentage of applications processed to issuance of the deposit notice in 45 days or less
90
90
88
98
97
AgriMarketing: National Industry Association
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Acknowledge receipt of your application within 1 business day
80
100
91
83
83
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
37
62
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
83
100
100
100
AgriRisk Initiatives: Administrative Capacity Stream
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
No data available
No data available
No data available
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
50
No data available
No data available
AgriRisk Initiatives: Microgrants
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
No data available
No data available
No data available
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
No data available
No data available
AgriRisk Initiatives: Research and Development Contribution Funding Stream
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
No data available
No data available
No data available
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
0
No data available
No data available
No data available
AgriScience: Projects
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
No data available
No data available
No data available
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
60
33
57
23
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
33
0
29
92
AgriStability
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Percentage of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less
75
83
87
94
89
Canada Brand
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
93
87
80
89
Acknowledge receipt of your application within 1 business day
80
100
100
100
100
Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application
80
100
96
100
100
Canada Pavilion Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
No data available
No data available
No data available
No data available
Respond to general inquiries made by email before the end of the next business day
80
100
100
100
100
Acknowledge receipt of your application within 1 business day
80
100
100
100
100
Send a final approval or rejection notification within 48 hours of receiving the fully documented application
80
100
100
100
100
Canadian Agricultural Loans Act Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
100
75
100
83
Respond to general inquiries made by email before the end of the next business day
80
83
90
88
81
Register loans received from lenders within fifteen (15) business days
80
100
100
90
100
Canadian Agricultural Strategic Priorities Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
100
100
100
100
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
100
100
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
38
64
100
100
Canadian Soil Information System
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Provide an estimated delivery date for information products within 3 business days
80
100
100
100
100
Contact Centre
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Answer calls received within 60 seconds
90
99
99
99
98
Dairy Farm Investment Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
No data available
No data available
No data available
No data available
Acknowledge receipt of your application within 1 business day
80
No data available
No data available
No data available
No data available
Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
92
100
Domestic Statistics and Market Information - Horticulture
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Reports: Daily update frequency
80
92
92
92
98
Reports: Weekly update frequency
80
96
94
94
94
Reports: Monthly update frequency
80
100
100
100
100
Reports: Annual update frequency
80
100
100
100
No data available
Domestic Statistics and Market Information - Poultry and Eggs
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Reports: Weekly update frequency
80
90
96
98
99
Reports: Monthly update frequency
80
92
88
88
88
Reports: Annual update frequency
80
88
No data available
No data available
100
Domestic Statistics and Market Information - Red Meat and Livestock
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Reports: Weekly update frequency
80
85
95
88
90
Reports: Monthly update frequency
80
89
100
100
89
Reports: Annual update frequency
80
85
No data available
100
94
Farm Debt Mediation Service
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
100
100
100
100
Respond to general inquiries made by email before the end of the next business day
80
100
100
100
100
Notify you if your application has been accepted or not by the end of the next business day
80
99
91
97
100
Have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting
80
73
89
90
86
Schedule the first meeting within 70 calendar days after acceptance of your application
80
65
82
84
82
Food Waste Reduction Challenge
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
No data available
No data available
100
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
100
100
Send you a payment within 60 business days of receipt of a duly completed and documented claim
80
100
No data available
100
100
Geospatial Products
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Provide an estimated delivery date for information products within 3 business days
80
100
100
100
100
Global Analysis
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
100
100
100
100
Respond to general inquiries made by email before the end of the next business day
80
97
100
100
100
Provide an estimated delivery date for information products within 3 business days
80
100
100
100
100
Indigenous Agriculture and Food Systems
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
No data available
No data available
No data available
No data available
Respond to general inquiries made by email before the end of the next business day
80
100
100
100
100
Acknowledge receipt of your application within 1 business day
80
No data available
No data available
No data available
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
100
100
100
Local Food Infrastructure Fund: Infrastructure and Equipment Improvement Projects
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
97
No data available
No data available
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
99
100
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
84
100
92
67
Market Access Services
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Single Window requests will receive an acknowledgement on the same business day or next business day
80
100
71
96
99
Response to your inquiry will follow within 5 business days
80
74
64
68
79
Market Development Program for Turkey and Chicken
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
100
100
100
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
100
100
100
National Agro Climate Information Services (Drought Watch)
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries before the end of the next business day
80
100
100
100
95
Provide an estimated delivery date for information products within 3 business days
80
100
100
90
92
Office of Intellectual Property and Commercialization
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
No data available
No data available
No data available
No data available
Respond to general inquiries made by email before the end of the next business day
80
No data available
No data available
No data available
No data available
Issue a draft Collaborative Research and Development Agreement for review 20 business days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment)
80
100
96
100
93
Respond to a client's enquiry regarding posted licensing opportunities within 5 business days
80
No data available
No data available
100
100
Notify successful proponents 20 business days after the close of the RFP (reported annually in Q4)
80
No data available
No data available
No data available
100
Poultry and Egg On-Farm Investment Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
85
85
83
82
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
23
20
13
26
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
95
100
99
Price Pooling Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
No data available
No data available
No data available
No data available
Respond to general inquiries made by email before the end of the next business day
80
No data available
100
No data available
100
Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application
80
No data available
100
No data available
No data available
Saint-Hyacinthe Research and Development Centre
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by phone before the end of the next business day
80
100
100
100
100
Respond to general inquiries made by email before the end of the next business day
80
95
88
93
93
Acknowledge receipt of application within 1 business day
80
100
100
100
100
Assess your application and send you an approval or a rejrection decision notification within 10 business days
80
100
100
100
100
Supply Management Processing Investment Fund
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
82
100
86
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
73
89
100
71
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
81
92
100
100
Wine Sector Support Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
81
94
No data available
81
Send you an identifier within fifteen (15) business days
80
95
No data available
No data available
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
100
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
99
98
Youth Employment and Skills Program
Service Standard
Target (%)
Results April to
June 2023 Q1 (%)Results for July to
September 2023 Q2 (%)Results for October to
December 2023 Q3 (%)Results for January to
March 2024 Q4 (%)Respond to general inquiries made by email before the end of the next business day
80
85
91
91
92
Assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package
80
100
100
No data available
100
Send you a payment within 30 business days of a duly completed and documented claim
80
98
100
100
100