These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.
Quarterly results
Access to Information and Privacy (ATIP)
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Response is provided within 30 days following receipt of request.
90
93
98
97
Advance Payment Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our phone number before the end of the next business day
80
67
100
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
88
93
Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application
80
60
100
43
African Swine Fever Industry Preparedness Program: Prevention and Preparedness Stream
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
100
100
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
100
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
100
African Swine Fever Industry Preparedness Program: Welfare Slaughter and Disposal Stream
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
100
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
100
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
100
AgriAssurance Program: National Industry Association Component
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
100
100
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
80
50
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
96
100
86
AgriAssurance Program: Small and Medium-sized Enterprise
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
100
100
100
Send you an approval or a rejection notification letter within 75 business days of receiving a fully complete applicant package
80
83
100
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
89
AgriCommunication
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
No data available
AgriCompetitiveness
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
100
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
100
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
93
88
93
Agricultural Clean Technology Program: Adoption Stream
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
No data available
Send an approval or a rejection notification letter within 100 business days of receiving a complete application package
80
86
30
83
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
83
72
94
Agricultural Clean Technology Program: Research and Innovation Stream
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
91
Send an approval or a rejection notification letter within 100 business days of receiving a complete application package
80
100
88
57
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
59
65
68
Agricultural Methane Reduction Challenge
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
No data available
Send an approval or a rejection notification letter within 100 business days of receiving a fully complete application package
80
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
No data available
No data available
Agricultural Climate Solutions Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
55
Send an approval or a rejection notification letter within 70 business days of the close of the application process
80
No data available
No data available
100
Send payments within 30 business days of receipt of a duly completed and documented claim; this is applicable only if an agreement is signed
80
64
No data available
40
AgriDiversity Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
100
No data available
50
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
No data available
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
91
100
86
AgriInnovate Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
92
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
0
71
AgriInvest
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Percentage of applications processed to issuance of the deposit notice in 45 days or less
90
99
99
98
AgriMarketing Program: National Industry Association Component
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
100
78
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
100
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
89
86
81
AgriScience Program: Projects
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
93
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
61
71
71
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
26
26
38
AgriStability
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Percentage of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less
75
91
91
90
Canada Brand
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
100
100
87
Acknowledge receipt of your application within 1 business day
80
100
100
100
Send you a final approval or rejection notification within ten (10) business days following receipt of a fully documented application
80
96
83
89
Canada Pavilion Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
100
100
No data available
Acknowledge receipt of your application within 1 business day
80
100
100
No data available
Send a final approval or rejection notification within 48 hours of receiving the fully documented application
80
100
100
No data available
Canadian Agricultural Loans Act Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our phone number before the end of the next business day
80
83
100
86
Respond to general inquiries made to our email address before the end of the next business day
80
72
89
100
Register loans received from lenders within fifteen (15) business days
80
100
100
100
Canadian Agricultural Strategic Priorities Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
100
100
No data available
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
No data available
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
71
22
No data available
Canadian Soil Information System
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Provide an estimated delivery date for information products within three (3) business days
80
100
100
100
Contact Centre
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Answer calls received within 60 seconds
90
94
97
95
Domestic Statistics and Market Information Web (Horticulture)
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Reports: Daily update frequency
80
98
94
92
Reports: Weekly update frequency
80
96
94
90
Reports: Monthly update frequency
80
100
100
100
Reports: Annual update frequency
80
100
100
100
Domestic Statistics and Market Information Web (poultry and eggs)
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Reports: Weekly update frequency
80
98
98
94
Reports: Monthly update frequency
80
100
96
83
Reports: Annual update frequency
80
88
No data available
No data available
Domestic Statistics and Market Information Web (red meat and livestock)
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Reports: Weekly update frequency
80
94
94
87
Reports: Monthly update frequency
80
100
100
100
Reports: Annual update frequency
80
89
100
100
Farm Debt Mediation Service (FDMS)
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our phone number before the end of the next business day
80
100
100
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
100
94
Notify you if your application has been accepted or not by the end of the next business day
80
99
97
97
Have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting
80
83
85
92
Schedule the first meeting within 70 calendar days after acceptance of your application
80
81
80
81
Geospatial Products
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Provide an estimated delivery date for information products within three (3) business days
80
100
100
100
Global Analysis
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our phone number before the end of the next business day
80
100
100
100
Respond to general inquiries made to our email address before the end of the next business day
80
100
100
100
Provide an estimated delivery date for information products within three (3) business days
80
100
100
100
Local Food Infrastructure Fund -7 and 8
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
93
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
No data available
No data available
Market Access Services
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Single Window requests will receive an acknowledgement on the same or next business day
80
97
100
99
Response to Single Window inquiries will follow within five (5) business days
80
92
90
99
Market Development Program for Turkey and Chicken
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
100
100
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
100
No data available
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
No data available
100
National Agro Climate Information Services (Drought Watch)
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries before the end of the next business day
80
97
100
94
Provide an estimated delivery date for information products within three (3) business days
80
100
89
100
Office of Intellectual Property and Commercialization
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
100
Issue a draft Collaborative Research and Development Agreement for review 20 business days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment)
80
100
100
100
Respond to a client's enquiry regarding posted licensing opportunities within five (5) business days
80
No data available
100
No data available
Notify successful proponents 20 business days after the close of the RFP. (reported annually in Q4)
80
No data available
No data available
100
Poultry and Egg On-Farm Investment Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
75
83
82
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
43
28
45
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
100
Price Pooling Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our phone number before the end of the next business day
80
No data available
No data available
No data available
Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
No data available
Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application
80
No data available
100
0
Saint-Hyacinthe Research and Development Centre
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our phone number before the end of the next business day
80
100
100
100
Respond to general inquiries made to our email address before the end of the next business day
80
93
100
94
Acknowledge receipt of your application within 1 business day
80
100
100
100
Send you an approval or a rejection decision notification within 10 business days
80
100
100
100
School Food Infrastructure Fund
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
No data available
No data available
75
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
No data available
No data available
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
No data available
No data available
No data available
Supply Management Processing Investment Fund
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
82
100
90
Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package
80
89
89
91
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
62
75
85
Wine Sector Support Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
95
87
60
Send you an identifier within fifteen (15) business days
80
97
100
No data available
Send an approval or a rejection notification letter within 100 business days of receiving a complete application package
80
No data available
No data available
100
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
100
84
Youth Employment and Skills Program
Service Standard
Target (%)
Results April to
June 2024 Q1 (%)Results for July to
September 2024 Q2 (%)Results for October to
December 2024 Q3 (%)Respond to general inquiries made to our email address before the end of the next business day
80
92
88
93
Send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package
80
100
No data available
No data available
Send you a payment within 30 business days of receipt of a duly completed and documented claim
80
100
99
99