Agriculture and Agri-Food Canada Service Standards – Quarterly Results: Fiscal Year 2020-2021

These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.

Quarterly Results

  • Access to Information and Privacy (ATIP)
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Response is provided within 30 days following receipt of request. 100 100 100 100 100
  • Advance Payment Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 99 100 100 88
  • AgriAssurance Program: National Industry Association Component
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 0 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 97 96 100 100
  • AgriAssurance Program: Small and Medium-sized Enterprise
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send you an approval or a rejection notification letter within 75 business days of receiving a fully complete applicant package 80 No data available No data available 50 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 67 100 100
  • AgriCompetitiveness
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 94 100 88
    Acknowledge receipt of your application within 1 business day 80 No data available 100 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available 100 85
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • Agricultural Clean Technology Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 99 100 100
    Acknowledge receipt of your application within 1 business day 80 100 99 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 75 67 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • Agricultural Greenhouse Gases
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available No data available No data available No data available
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 86 94 89
  • AgriDiversity
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 95 100 94 96
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 No data available No data available 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 83 No data available 75 67
  • AgriInnovate
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 98 95 83 88
    Acknowledge receipt of your application within 1 business day 80 100 100 100 75
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 100 100 0
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 64 100 No data available 75
  • AgriInvest
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Percentage of applications processed to issuance of the deposit notice in 45 days or less 85 99 99 99 99
  • AgriMarketing: National Industry Association
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 94 88
    Acknowledge receipt of your application within 1 business day 80 No data available No data available 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 98 100 95 89
  • AgriMarketing: Small and Medium-sized Enterprise
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 No data available 0 No data available
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 92 No data available 100 99
  • AgriRisk Initiatives: Administrative Capacity Stream
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 No data available 100 100
    Acknowledge receipt of your application within 1 business day 80 100 No data available No data available 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 100 100 0
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available No data available No data available No data available
  • AgriRisk Initiatives: Research and Development Contribution Funding Stream
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 No data available 75 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 100 No data available 0
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 75 67 No data available
  • AgriRisk Initiatives: Microgrants
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 50
    Acknowledge receipt of your application within 1 business days 80 100 100 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available 20
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 No data available 100 No data available
  • AgriScience: Projects
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 94 100 95 96
    Acknowledge receipt of your application within 1 business day 80 100 100 100 93
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 75 100 75
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 86 98 96
  • AgriStability
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Percentage of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less 75 93 90 95 53
  • Canada Brand
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 94 98
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application 80 100 100 100 100
  • Canada Pavilion Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to inquiries before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send a final approval or rejection notification within 48 hours of receiving the fully documented application 80 100 94 100 100
  • Canadian Agricultural Strategic Priorities Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 75 69
    Acknowledge receipt of your application within 1 business day 80 67 100 67 33
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 50 50 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 80
  • Canadian Agricultural Loans Act
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Register loans received from lenders within fifteen (15) business days 80 100 100 100 100
  • Canadian Soil Information System
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Provide an estimated delivery date for information products within 3 business days 80 100 100 94 100
  • Dairy Direct Payment Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
  • Dairy Farm Investment Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 96 95 97 93
    Acknowledge receipt of your application within 1 business day 80 No data available 100 98 100
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available 91 78
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 82 88 93 98
  • Dairy Processing Investment Fund
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 75 No data available 100
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 100 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 75 56 86 73
  • Domestic Statistics and Market Information - Horticulture
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Reports: Daily Update Frequency 80 94 95 93 98
    Reports: Weekly Update Frequency 80 83 31 85 97
    Reports: Monthly Update Frequency 80 100 100 100 100
    Reports: Annual Update Frequency 80 100 100 100 No data available
  • Domestic Statistics and Market Information - Poultry and Eggs
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Reports: Daily Update Frequency 80 No data available No data available No data available No data available
    Reports: Weekly Update Frequency 80 98 93 84 91
    Reports: Monthly Update Frequency 80 100 81 95 94
    Reports: Annual Update Frequency 80 88 No data available No data available 100
  • Domestic Statistics and Market Information - Red Meat and Livestock
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Reports: Daily Update Frequency 80 No data available No data available No data available No data available
    Reports: Weekly Update Frequency 80 100 98 97 89
    Reports: Monthly Update Frequency 80 100 89 100 83
    Reports: Annual Update Frequency 80 82 100 100 83
  • Emergency Processing Fund
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to the program's phone number or email address within two (2) business days 80 100 100 100 100
    Acknowledge receipt of applications within one (1) business day 80 100 94 90 No data available
    Assess applications and send approval or rejection notification letters within 50 business days of receiving a complete application package 80 No data available 100 100 0
  • Emergency On-Farm Support Fund
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 90 96
    Acknowledge receipt of applications within one (1) business day (if you submit your application by mail or fax it may take longer to receive an acknowledgement) 80 97 100
    Process your application within 50 business days 80 95 88
    Process the payment within 30 business days upon receipt of a completed claim form and signed Contribution Agreement 80 100 84
  • Farm Debt Mediation Service
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 95 100 100
    Notify you if your application has been accepted or not by the end of the next business day 80 100 96 99 94
    Have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting 80 77 88 86 84
    Schedule the first meeting within 70 calendar days after acceptance of your application 80 72 90 81 100
  • Geospatial Products
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Provide an estimated delivery date for information products within 3 business days 80 100 100 100 100
  • Global Analysis
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Provide an estimated delivery date for information products within 3 business days 80 100 100 100 100
  • Indigenous Agriculture and Food Systems
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 96 86 98 100
    Acknowledge receipt of your application within 1 business day 80 No data available 100 83 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 33 22 80 0
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 50 100
  • Living Laboratories Initiative: Collaborative Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available No data available 100 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • Local Food Infrastructure Fund: Infrastructure and Equipment Improvement Projects
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 93 85 86
    Acknowledge receipt of your application within 1 business day 80 100 100 97 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available 92 94
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 92 96 92 96
  • Mandatory Isolation Support for Temporary Foreign Workers Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 93 91 94 97
    Acknowledge receipt of the application within three business days 80 83 94 94 98
    Process the application within 30 business days 80 94 20 68 92
    Process the payment within 30 business days upon receipt of a completed claim form and signed Contribution Agreement 80 100 77 48 80
  • Market Access Services
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    A receipt of acknowledgement will be sent the same business day 80 96 100 100 100
    Response to your inquiry will follow within 5 business days 80 93 94 90 97
  • National Agro Climate Information Services (Drought Watch)
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries before the end of the next business day 80 100 100 100 100
    Provide an estimated delivery date for information products within 3 business days 80 100 100 100 100
  • Office of Intellectual Property and Commercialization
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available 100 100 No data available
    Issue a draft co-operative research and development agreement for review 20 days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment) 80 100 100 100 100
    Respond to a client's enquiry regarding posted licensing opportunities within 5 business days 80 100 100 75 100
    Notify successful proponents 20 business days after the close of the RFP. (reported annually in Q4) 80 100 100 100 100
  • Price Pooling Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available 100 No data available 100
    Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application 80 100 100 No data available No data available
  • Saint-Hyacinthe Research and Development Centre
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 82 98 67 97
    Acknowledge receipt of application within 1 business day 80 No data available No data available 100 100
    Assess your application and send you an approval or a rejrection decision notification within 10 business days 80 No data available No data available 100 100
  • Surplus Food Rescue Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 93 98 No data available No data available
    Acknowledge receipt of applications within one business day 80 100 100 No data available No data available
    Assess applications and send approval or a rejection notification letter within 30 business days or less of receiving a complete application package 80 No data available 100 92 No data available
    Send you a payment within 30 business days of a duly completed and documented claim 80 100 100
  • Youth Employment and Skills Program
    Service Standard Target (%) Results April to
    June 2020 Q1 (%)    		 Results July to September 2020 Q2 (%) Results October to December 2020 Q3 (%) Results January to March 2021 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 98 100 100 100
    Acknowledge receipt of application within 1 business day 80 96 100 No data available No data available
    Assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80 100 100 No data available No data available
    Send you a payment within 30 business days of a duly completed and documented claim 80 96 73 61 96
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