Agriculture and Agri-Food Canada Service Standards – Quarterly Results: Fiscal Year 2022-2023

These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.

Quarterly Results

  • Access to Information and Privacy (ATIP)
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Response is provided within 30 days following receipt of request. 100 90 97 96 100
  • Advance Payment Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 98 96 100 91
  • African Swine Fever Industry Preparedness Program: Prevention and Preparedness Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 No data available No data available No data available 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available No data available No data available No data available
  • African Swine Fever Industry Preparedness Program: Welfare Slaughter and Disposal Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 No data available No data available No data available 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available No data available No data available No data available
  • AgriAssurance Program: National Industry Association Component
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 100 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 96 100 100
  • AgriAssurance Program: Small and Medium-sized Enterprise
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 No data available 100
    Acknowledge receipt of your application within 1 business day 80 100 100 No data available No data available
    Send you an approval or a rejection notification letter within 75 business days of receiving a fully complete applicant package 80 100 100 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • AgriCommunication
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 90
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 67 50 86
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • AgriCompetitiveness
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 88 100 100
  • Agricultural Clean Technology Program: Adoption Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 99
    Acknowledge receipt of an application within 2 to 5 business days 80 100 100 100 99
    Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package 80 20 15 13 78
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 83 74 98 91
  • Agricultural Clean Technology Program: Research & Innovation Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of an application within 2 to 5 business days 80 100 100 100 100
    Assess an application and send an approval or a rejection notification letter within 100 business days of receiving a complete application package 80 80 80 50 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • Agricultural Climate Solutions Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 No data available No data available 100
    Assess the application and send an approval or a rejection notification letter within 40 business days of the close of the application process 80 82 94 No data available No data available
    Send payments within 30 business days of receipt of a duly completed and documented claim; this is applicable only if an agreement is signed 80 No data available No data available 100 100
  • AgriDiversity
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 100 100 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 80 No data available
  • AgriInnovate
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 95 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 0 0 100 33
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 50 33 67 75
  • AgriInvest
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Percentage of applications processed to issuance of the deposit notice in 45 days or less 90 99 90 98 96
  • AgriMarketing: National Industry Association
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 92
    Acknowledge receipt of your application within 1 business day 80 100 100 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 100 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 96 100 100
  • AgriRisk Initiatives: Administrative Capacity Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available No data available No data available No data available
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 67 50 No data available
  • AgriRisk Initiatives: Microgrants
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available No data avilable No data available No data available
    Acknowledge receipt of your application within 1 business day 80 100 100 No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 100 100 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 No data available 100 100
  • AgriRisk Initiatives: Research and Development Contribution Funding Stream
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 No data available No data available
    Acknowledge receipt of your application within 1 business day 80 100 100 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 100 100 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 67 56 100 No data available
  • AgriScience: Projects
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 100 100 100 No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 100 No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 79 73 80 90
  • AgriStability
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Percentage of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less 75 92 93 94 94
  • Canada Brand
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 83 83 79 80
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available 100
    Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application 80 No data available No data available No data available 100
  • Canada Pavilion Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to inquiries before the end of the next business day 80 100 100 100 75
    Acknowledge receipt of your application within 1 business day 80 100 100 100 100
    Send a final approval or rejection notification within 48 hours of receiving the fully documented application 80 93 199 100 100
  • Canadian Agricultural Strategic Priorities Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 0 100 No data available No data available
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 100 No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 82 No data available 82 88
  • Canadian Agricultural Loans Act Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 97 84 99 96
    Register loans received from lenders within fifteen (15) business days 80 100 90 88 100
  • Canadian Soil Information System
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Provide an estimated delivery date for information products within 3 business days 80 100 100 95 96
  • Dairy Direct Payment Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
  • Dairy Farm Investment Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 88 86 91 95
    Acknowledge receipt of your application within 1 business day 80 No data available 100 100 100
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available 100 100
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 96 94 98 94
  • Dairy Processing Investment Fund
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 73 No data available 33 33
  • Domestic Statistics and Market Information - Horticulture
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Reports: Daily Update Frequency 80 96 95 95 95
    Reports: Weekly Update Frequency 80 71 56 88 100
    Reports: Monthly Update Frequency 80 100 100 100 100
    Reports: Annual Update Frequency 80 No data available 0 100 No data available
  • Domestic Statistics and Market Information - Poultry and Eggs
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Reports: Daily Update Frequency 80 No data available No data available No data available 0
    Reports: Weekly Update Frequency 80 97 99 97 92
    Reports: Monthly Update Frequency 80 86 81 83 83
    Reports: Annual Update Frequency 80 88 No data available No data available 100
  • Domestic Statistics and Market Information - Red Meat and Livestock
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Reports: Daily Update Frequency 80 No data available No data available No data available 0
    Reports: Weekly Update Frequency 80 88 93 95 83
    Reports: Monthly Update Frequency 80 89 89 83 83
    Reports: Annual Update Frequency 80 93 100 100 83
  • Farm Debt Mediation Service
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 100 100 100 100
    Notify you if your application has been accepted or not by the end of the next business day 80 97 100 99 100
    Have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting 80 82 74 83 63
    Schedule the first meeting within 70 calendar days after acceptance of your application 80 61 78 77 80
  • Food Waste Reduction Challenge
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number and email address before the end of the next business day 80 75 71 100 No data available
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 100 No data available 100 No data available
    Send you a payment within 60 business days of receipt of a duly completed and documented claim 80 100 No data available No data available 50
  • Geospatial Products
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Provide an estimated delivery date for information products within 3 business days 80 100 100 100 100
  • Global Analysis
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Provide an estimated delivery date for information products within 3 business days 80 100 100 100 100
  • Indigenous Agriculture and Food Systems
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 50 100 60 100
  • Living Laboratories Initiative: Collaborative Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 100 100 100
    Acknowledge receipt of your application within 1 business day 80 No data available No data available No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 80 100 100
  • Local Food Infrastructure Fund: Infrastructure and Equipment Improvement Projects
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 89 89 83 100
    Acknowledge receipt of your application within 1 business day 80 100 95 No data available No data available
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 100 100 No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 81 69 100 100
  • Market Access Services
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    A receipt of acknowledgement will be sent the same business day 80 97 100 100 97
    Response to your inquiry will follow within 5 business days 80 94 95 93 94
  • Market Development Program for Turkey and Chicken
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available 100 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 100 No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 100 100 100
  • National Agro Climate Information Services (Drought Watch)
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries before the end of the next business day 80 100 100 100 100
    Provide an estimated delivery date for information products within 3 business days 80 93 No data available 100 100
  • Office of Intellectual Property and Commercialization
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 100 No data available No data available No data available
    Issue a draft co-operative research and development agreement for review 20 days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment) 80 100 100 100 100
    Respond to a client's enquiry regarding posted licensing opportunities within 5 business days 80 No data available 100 100 100
    Notify successful proponents 20 business days after the close of the RFP. (reported annually in Q4) 80 No data available No data available No data available 100
  • Poultry and Egg On-Farm Investment Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day  80 89 88 94 85
    Acknowledge receipt of your application within 1 business day 80 99 99 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 15 22 33 39
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 100 99 99 100
  • Price Pooling Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available No data available No data available No data available
    Send an agreement to the approved applicants for review and signature within 8 weeks following receipt of a duly completed application 80 No data available 100 No data available No data available
  • Saint-Hyacinthe Research and Development Centre
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 94 No data available 100 100
    Acknowledge receipt of application within 1 business day 80 100 No data available 100 100
    Assess your application and send you an approval or a rejrection decision notification within 10 business days 80 100 No data available 100 100
  • Supply Management Processing Investment Fund
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day  80 97 100 100 100
    Acknowledge receipt of application within 1 business day 80 100 100 100 100
    Send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80 No data available 90 87 75
    Send you a payment within 30 business days of receipt of a duly completed and documented claim 80 No data available No data available 100 100
  • Wine Sector Support Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 No data available 88 95 97
    Acknowledge receipt of application within 1 business day 80 No data available 99 No data available No data available
    Send you an identifier within fifteen (15) business days No data available 99 No data available No data available
    Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a complete application package from the last day of the application intake period, or from the date your application is deemed completed 80 No data available No data available No data available No data available
    Send you a payment within 30 business days of receipt of a duly completed and documented claim No data available No data available 100 100
  • Youth Employment and Skills Program
    Service Standard Target (%) Results April to
    June 2022 Q1 (%)    		 Results for July to
    September 2022 Q2 (%)    		 Results for October to
    December 2022 Q3 (%)    		 Results for January to
    March 2023 Q4 (%)
    Respond to general inquiries made to our phone number or email address before the end of the next business day 80 92 95 95 96
    Acknowledge receipt of application within 1 business day 80 100 100 No data available 100
    Assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80 100 100 No data available 100
    Send you a payment within 30 business days of a duly completed and documented claim 80 98 80 100 99
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