These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.
Quarterly Results
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Access to Information and Privacy (ATIP)
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Response is provided within 30 days following receipt of request. 100% 100% 100% 100% 100% -
AgriAssurance Program: National Industry Association Component
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 75% 75% 100% 71% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100% Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 100% 100% 67% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% 100% 100% -
AgriAssurance Program: Small and Medium-sized Enterprise
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 60% 60% 100% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100% Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 100% 33% 0% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% 100% 100% -
AgriCompetitiveness
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 80% 80% 100% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available No data available No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available No data available Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% 100% 100% -
Agricultural Clean Technology Program
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 94% 94% 96% 99% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100% Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 100% 100% 100% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available No data available No data available -
Agricultural Greenhouse Gases
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% No data available No data available No data available No data available Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available No data available No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available No data available Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 86% 86% 100% 83% -
AgriDiversity
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 100% 86% Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available 100% No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available 100% 100% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% 100% 92% -
AgriInnovate
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 94% 94% 84% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 100% 50% 25% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 86% 86% 80% 100% -
AgriInvest
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Percent of applications processed to issuance of the deposit notice in 45 days or less 85% 100% 100% 99% 98% -
AgriMarketing: National Industry Association
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% No data available No data available 67% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available 33% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 84% 84% 97% 98% -
AgriMarketing: Small and Medium-sized Enterprise
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 77% 77% 50% 60% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% No data available No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 50% 50% No data available No data available Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 85% 85% 85% 93% -
AgriRisk Initiatives: Administrative Capacity Stream
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% No data available No data available 100% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available No data available 100% Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available No data available Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available 100% No data available -
AgriRisk Initiatives: Research and Development Contribution Funding Stream
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 91% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available No data available No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available No data available Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 0% 0% 100% 100% -
AgriRisk Initiatives: Microgrants
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% No data available No data available No data available 75% Our goal is to acknowledge receipt of your application within 2 business days 80% No data available No data available No data available No data available Our goal is to assess your completed application package and send you an approval or a rejection notification letter within 60 business days after the Call for Applications period ends. 80% No data available No data available No data available No data available Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available 100% No data available -
AgriScience: Projects
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 97% 97% 90% 95% Our goal is to acknowledge receipt of your application within 1 business day 80% 85% 85% 50% 100% Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 67% 67% 88% 100% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% 100% 100% -
AgriStability
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Percent of applications processed to the issuance of a Calculation of Program Benefits statement in 75 days or less 75% 94% 94% 95% 70% -
Agricultural Youth Green Job Initiative
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% No data available No data available Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available No data available No data available Our goal is to assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80% No data available No data available No data available No data available Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 94% 94% No data available No data available -
Canada Brand
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 79% 79% 100% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% 92% 92% 67% 100% Our goal is to send you a final approval or rejection notification within ten (10) business days following receipt of a fully documented application 80% 75% 75% 100% 92% -
Canada Pavilion Program
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to inquiries before the end of the next business day 80% 100% 100% 100% 100% Our goal is to acknowledge receipt of your application within one (1) business day 80% 100% 100% 100% 100% Our goal is to send a final approval or rejection notification within 48 hours of receiving the fully documented application 80% 94% 94% 100% 99% -
Canadian Agricultural Strategic Priorities Program
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 80% 91% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100% Our goal is to assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available 0% 33% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available 100% No data available -
Canadian Soil Information System
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to provide an estimated delivery date for information products within 3 business days 80% 84% 94% 100% 100% -
Career Focus Program
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% No data available 100% Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available No data available No data available Our goal is to assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80% 100% 100% No data available No data available Our goal is to send you a payment within 30 business days of a duly completed and documented claim 80% 100% 100% 100% 95% -
Dairy Direct Payment Program
Service Standard Target Results October to December 2019 Results January to March 2020 Respond to general inquiries made to our phone number or email address before the end of the next business day 80% 100% 100% -
Dairy Farm Investment Program
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 87% 87% 85% 86% Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available No data available No data available Our goal is to assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 44% 44% 100% 100% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 83% 83% 99% 87% -
Dairy Processing Investment Fund
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 71% 71% 91% 91% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100% Our goal is to assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 71% 71% 71% 75% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% 100% 100% 93% 95% -
Domestic Statistics and Market Information - Horticulture
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Reports: Daily Update Frequency 80% 100% 100% 96% 96% Reports: Weekly Update Frequency 80% 78% 78% 86% 80% Reports: Monthly Update Frequency 80% 100% 100% 33% 100% Reports: Annual Update Frequency 80% No data available No data available No data available No data available -
Domestic Statistics and Market Information - Poultry and Eggs
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Reports: Weekly Update Frequency 80% No data available No data available No data available No data available Reports: Weekly Update Frequency 80% 91% 91% 98% 85% Reports: Monthly Update Frequency 80% 100% 100% 89% 83% Reports: Annual Update Frequency 80% 90% 90% No data available 100% -
Domestic Statistics and Market Information - Red Meat and Livestock
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Reports: Daily Update Frequency No data available No data available No data available No data available No data available Reports: Weekly Update Frequency 80% 98% 98% 100% 95% Reports: Monthly Update Frequency 80% 100% 100% 89% 83% Reports: Annual Update Frequency 80% 92% 92% No data available 83% -
Farm Debt Mediation Service
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 100% 100% Our goal is to notify you if your application has been accepted or not by the end of the next business day 80% 100% 100% 100% 100% Our goal is to have all necessary documentation sent to creditors and producers 7 business days prior to the mediation meeting 80% 91% 91% 89% 83% Our goal is to schedule the first meeting within 70 calendar days after acceptance of your application 80% 81% 81% 79% 91% -
Geospatial Products
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to provide an estimated delivery date for information products within 3 business days 80% 100% 100% 100% 100% -
Global Analysis
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 97% 97% 100% 100% Our goal is to provide an estimated delivery date for information products within 3 business days 80% 97% 97% 100% 100% -
Indigenous Agriculture and Food Systems
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 95% 95% 98% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% 100% 100% 100% 100% Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% 100% 100% 100% 80% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available No data available 50% -
Living Laboratories Initaitive: Collaborative Program
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% No data available No data available 100% 100% Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available 100% No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available No data available Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available 100% No data available -
Local Food Infrastructure Fund: Infrastructure and Equipment Improvement Projects
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% No data available No data available 99% 97% Our goal is to acknowledge receipt of your application within 1 business day 80% No data available No data available 96% No data available Our goal is to send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package 80% No data available No data available No data available 100% Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim 80% No data available No data available No data available 89% -
Market Access Services
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 A receipt of acknowledgement will be sent the same business day 80% 97% 97% 100% 100% Response to your inquiry will follow within five (5) business days 80% 91% 91% 86% 88% -
National Agro Climate Information Services (Drought Watch)
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries before the end of the next business day 80% 93% 93% 100% 74% Our goal is to provide an estimated delivery date for information products within 3 business days 80% 95% 95% 100% 89% -
Office of Intellectual Property and Commercialization
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 100% 100% Our goal is to issue a draft CRADA for review 20 days following receipt of all required documentation (work plan, budget, Science Director recommendation, completed risk assessment) 80% 94% 94% 91% 91% Our goal is to respond to a clients enquiry regarding posted licensing opportunities within 5 business days 80% 100% 100% 100% 100% Notify successful proponents 20 business days after the close of the RFP. (reported annually in Q4) 80% No data available No data available No data available 100% -
Saint-Hyacinthe Research and Development Centre
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 92% 92% 89% 91% Our goal is to acknowledge receipt of application within 1 business day 80% 100% 100% 95% 100% Our goal is to assess your application and send you an approval or a rejrection decision notification within 10 business days 80% 100% 100% 100% 100% -
Youth Employment and Skills Program
Service Standard Target Results April to June 2019 Results July to September 2019 Results October to December 2019 Results January to March 2020 Our goal is to respond to general inquiries made to our phone number and email address before the end of the next business day 80% 100% 100% 100% 100% Our goal is to acknowledge receipt of application within 1 business day 80% 100% 100% No data available 100% Our goal is to assess your application and send you an approval or a rejection notification letter within 50 business days of receiving a fully complete applicant package 80% 100% 100% No data available 100% Our goal is to send you a payment within 30 business days of a duly completed and documented claim 80% No data available No data available 100% 96%