AgriInvest: Contact information - agriculture.canada.ca

Contact information

For more information on AgriInvest, please contact the program.

AgriInvest is delivered by the federal government in the Northwest Territories, Yukon and all provinces except Quebec.

In Quebec, AgriInvest is delivered provincially by La Financière agricole du Québec.

Call

Hours of operation

8:00 a.m. to 5:00 p.m. Central time, Monday to Friday

For your protection: Contact Centre requires confirmation of your identity

According to the Office of the Privacy Commissioner of Canada, identity theft claims millions of victims across North America every year.

Agriculture and Agri-Food Canada (AAFC) is working to ensure you are protected when it comes to the release of your financial information.

The Privacy Act prohibits the release of personal information without consent except in certain specified circumstances so AAFC is required to confirm your identity when you ask for financial details related to your account or application to an AAFC program. To do this you will be asked for specific information. This is for your protection.

If you’re the participant, we’ll use 1 of 2 methods to confirm your identity

2-factor authentication - an enhanced security feature that sends a unique 1-time passcode to your email or phone that you have on file with us.
Before we send the code, you’ll be asked for:
- your full name and mailing address
- your Participant identification number (PIN)
We’ll ask you for the following information:
- your full name and mailing address
- your PIN
We’ll also ask you for either of the following:
- 2 figures from your most recent Statement A form;
  - For example, a commodity sales amount and an expense figure.
- 2 figures from 2 separate notices or statements issued to you;
  - For example, the allowable net sales amount on your Deposit notice and the withdrawal amount on your Statement of account.

If you're an authorized Contact person calling on a participant's behalf, we'll ask you for

your full name and the participant's full name
the participant's PIN
your mailing address and the participant's mailing address

We’ll also ask you for either of the following:

2 figures from the participant’s most recent Statement A form;
- For example, a commodity sales amount and an expense figure.
2 figures from 2 separate notices or statements issued to the participant;
- For example, the allowable net sales amount on their Deposit notice and the withdrawal amount on their Statement of account.

If someone calls on your behalf (for example, your spouse), but is not listed as a Contact person, information cannot be released without verbal authority or written authorization from you (the participant) to disclose the information.

Privacy notice statement – call centre

We collect personal information from callers and call centre agents to respond to inquiries regarding agriculture and agri-food sector support programs and services and to facilitate program delivery.

Please note that all calls are recorded. Calls may also be monitored by a manager through a listen-in feature, which is only used for quality assurance purposes.

The collection and use of this information is authorized under the Financial Administration Act and the applicable legislation for the program you are inquiring about, including, but not limited to, the Farm Income Protection Act.

We use personal information to:

identify you, and where required, verify your program participation
respond to your inquiry and provide guidance or services
refer your inquiry to the appropriate program official for resolution
document and manage requests and interactions
administer and deliver Agriculture and Agri-Food Canada (AAFC) programs
improve service delivery and internal processes
monitor call centre agent performance and adherence to call centre policies and procedures
conduct program evaluation, reporting, and quality assurance

Caller information is stored in a Government of Canada–approved cloud solution managed by a vendor under contract with AAFC, with data securely stored in Canada.

The collection of personal information is described in Standard Personal Information Bank (PIB) PSU 914 (Public Communication) and in the program-specific PIB related to the program you are inquiring about, including, but not limited to, the PIB specific to AgriStability and AgriInvest (see Net Income Stabilization Account, PIB PPU 183). Personal information is retained for 2 years and then destroyed, unless it is used for program delivery purposes, in which case it is retained in accordance with the retention period specified in the applicable program-specific PIB.

Under the Privacy Act, you have the right to request access to, and correction of, your personal information. To exercise these rights, you may contact the Access to Information and Privacy Office at aafc.atip-aiprp.aac@agr.gc.ca.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your personal information has been handled improperly.

Calling from Canada

Toll-free number: 1-866-367-8506
Fax: 1-877-949-4885

Calling from outside of Canada

Telephone: 204-926-9650
Fax: 204-259-5642

Mail

AgriInvest Administration
PO Box 3200
Winnipeg MB R3C 5R7

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