Dairy Direct Payment Program: 3. Before you register

3. Before you register

Closed to applications

Intake period: Closed

The program ends on March 31, 2029.

Links to the Program Portal have been temporarily removed. A new link to the portal will be available soon.

Registration

Eligible producers received a letter in the mail in the fall of 2025 to confirm their eligibility and provide detailed instructions on how to register.

To receive a payment, you must have signed and returned your completed registration no later than March 31, 2026. You had the choice to receive your payment electronically (direct deposit) or by mail (cheque).

What to do if you didn’t receive a letter

Privacy notice statement – call centre

We collect personal information from callers and call centre agents to respond to inquiries regarding agriculture and agri-food sector support programs and services and to facilitate program delivery.

Please note that all calls are recorded. Calls may also be monitored by a manager through a listen-in feature, which is only used for quality assurance purposes.

The collection and use of this information is authorized under the Financial Administration Act and the applicable legislation for the program you are inquiring about, including, but not limited to, the Farm Income Protection Act.

We use personal information to:

identify you, and where required, verify your program participation
respond to your inquiry and provide guidance or services
refer your inquiry to the appropriate program official for resolution
document and manage requests and interactions
administer and deliver Agriculture and Agri-Food Canada (AAFC) programs
improve service delivery and internal processes
monitor call centre agent performance and adherence to call centre policies and procedures
conduct program evaluation, reporting, and quality assurance

Caller information is stored in a Government of Canada–approved cloud solution managed by a vendor under contract with AAFC, with data securely stored in Canada.

The collection of personal information is described in Standard Personal Information Bank (PIB) PSU 914 (Public Communication) and in the program-specific PIB related to the program you are inquiring about, including, but not limited to, the PIB specific to AgriStability and AgriInvest (see Net Income Stabilization Account, PIB PPU 183). Personal information is retained for 2 years and then destroyed, unless it is used for program delivery purposes, in which case it is retained in accordance with the retention period specified in the applicable program-specific PIB.

Under the Privacy Act, you have the right to request access to, and correction of, your personal information. To exercise these rights, you may contact the Access to Information and Privacy Office at aafc.atip-aiprp.aac@agr.gc.ca.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your personal information has been handled improperly.

Contact the program by phone at 1-866-367-8506 or by email at info.direct.p@cdc-ccl.gc.ca to request a new letter.

When you receive your letter

What to do if your letter contains incorrect information

To correct the quota figure or your contact information in the portal, contact your provincial milk marketing board directly as soon as possible. Only your provincial milk marketing board can change this information.

Use your anti-phishing code to access the Program Portal

You’ll receive an anti-phishing code in your letter. Anti-phishing ensures that you can access the Program Portal and that your payment is secure.

If the anti-phishing code in your letter does not match the one on the Dairy Direct Payment Program Portal, it is likely because you’re not on the authorized secure program portal. To ensure that you can access the authorized secure program portal, visit the Program Portal.

Use GCKey to log in to your account

You must use a GCKey or one of the sign-in partners such as a bank login. Canada Revenue Agency login credentials cannot be used to login.

Authentication is a secure means to recognize a user who is accessing government services online. The user remains anonymous, and the authentication process confirms that their credentials (username and password) are valid and in the right hands. The authentication process does not reveal or confirm a user's identity to the government website.

The 2-factor authentication process is a measure to make sure that the payment is sent to the right person.

What to do if you have Internet or computer issues

If you do not have a computer with an internet connection and would like to register and get your payment, please contact the program at 1-866-367-8506 to receive the form by mail.

If your computer or connection crashes while you register on the portal, your information is safe. Simply start the process again from the beginning using the same GCKey or sign-in partners credentials you have already created. Contact the program at 1-866-367-8506 for assistance with the portal.

If your Participant ID does not work:

Try to use a different browser (Google Chrome, Firefox, Edge, Internet Explorer)
Try to log in using a different device (computer, phone or tablet)
Try to access the portal through the Program Portal

If none of these options work, contact the call centre by phone at 1-866-367-8506 or by email at info.direct.p@cdc-ccl.gc.ca.