Even if you are not a My AAFC Account user, My AAFC Account representative access gives your authorized representatives (such as accountants, bookkeepers, spouses, family members, etc.) secure and convenient online access to your AgriInvest information in My AAFC Account. Your representative can download the My AAFC Account Representative Authorization Form and complete it on your behalf, but you must sign it.
What My AAFC Account is
My AAFC Account is a secure online portal that gives you access to your AgriInvest information. When you sign up for My AAFC Account, you can see all your program information, communicate with the Administration, change your contact information, and designate an authorized representative (granting them limited access to your information).
You're not a My AAFC Account user? Sign up to My AAFC Account now to access your AgriInvest and AgriStability online services. With My AAFC Account online services your program information is secure, organized and easily accessible.
Who a My AAFC Account representative is
A My AAFC Account representative is someone, other than yourself, who you would like to have access to your program information. Examples include, but are not limited to:
- an accountant
- a bookkeeper
- a spouse
- a family member
What My AAFC Account representative access is
My AAFC Account representative access lets participants authorize access to their My AAFC Account AgriInvest online services.
There are 2 ways to authorize a representative to access your account information in My AAFC Account:
- authorize a representative when you are a My AAFC Account user
- authorize a representative when you are not a My AAFC Account user
Either process ensures your representative can view only the information you have authorized them to access.
How to grant representative access when you are a My AAFC Account user
In the My AAFC Account portal, from the Dashboard:
- go to the User access tab
- click the “Invite new user” button to invite a representative to join one or more of your accounts
- complete the required fields
- send invitation
Your representative will receive an email with an invitation access code. To accept the invitation, the representative will then either create their own My AAFC Account or sign in using an existing account. When prompted, they will enter the invitation access code.
How to grant representative access when you are not a My AAFC Account user
You can authorize access to your My AAFC Account information to a representative even if you are not a My AAFC Account user.
Your representative must sign up for My AAFC Account to view your program information online. To authorize access to your information to a representative, you must sign and submit a completed My AAFC Account Representative Authorization Form.
The form is also available in the My AAFC Account portal.
In the portal, your representative can download the My AAFC Account Representative Authorization Form. They can complete the form on your behalf but you must sign it.
Your representative can use the “Messages” feature in the portal to send us your completed and signed form.
They can also send the form by mail or fax to the Administration.
Once the Administration receives your completed and signed form, they will review it and then phone you to confirm if you would like to give or deny access to your program information online.
How to grant a representative access for both AgriInvest and AgriStability
If you farm in Manitoba, Newfoundland and Labrador, Nova Scotia, New Brunswick, Northwest Territories or the Yukon and you participate in AgriStability, you can authorize the same representative for both AgriInvest and AgriStability on the My AAFC Account Representative Authorization Form.
If you want to authorize a different representative for each program, complete and submit separate My AAFC Account Representative Authorization Forms.
What can authorized representatives access in My AAFC Account
With your authorization, your My AAFC Account representative can view your My AAFC Account AgriInvest information online, including:
- deposit notices
- confirmation notices
- statements of account
- AGR-1 information
- notifications of ineligibility
- account-related letters from the Administration
As well, your representative can:
- track the status of your application
- send information – such as adjustments and appeals online
- answer your My AAFC Account messages
- communicate with the Administration on your behalf regarding your My AAFC Account information they can access
What representatives can’t access or do on your behalf
Your authorized representative can’t access or make changes to your banking information, specifically:
- view your AgriInvest account initiation form
- request an account transfer form for AgriInvest
Your representative also can’t:
- change how you have chosen to receive information from the Administration (electronic or paper documents/correspondence)
- change your address and regular mail settings
- change which documents or correspondence you receive from the Administration
- change the “Do not contact” selection
- see your additional contact people, or update their information
- opt out or close your program account(s)
How to remove a representative’s access to My AAFC Account online information
Your representative’s access to your online program information remains until you or someone with signing authority for your accounts cancels it.
If you have a registered My AAFC Account, you can remove a representative’s access:
- visit the User access page
- change a representative’s role to “no access”
- save changes
Privacy notice statement – call centre
We collect personal information from callers and call centre agents to respond to inquiries regarding agriculture and agri-food sector support programs and services and to facilitate program delivery.
Please note that all calls are recorded. Calls may also be monitored by a manager through a listen-in feature, which is only used for quality assurance purposes.
The collection and use of this information is authorized under the Financial Administration Act and the applicable legislation for the program you are inquiring about, including, but not limited to, the Farm Income Protection Act.
We use personal information to:
- identify you, and where required, verify your program participation
- respond to your inquiry and provide guidance or services
- refer your inquiry to the appropriate program official for resolution
- document and manage requests and interactions
- administer and deliver Agriculture and Agri-Food Canada (AAFC) programs
- improve service delivery and internal processes
- monitor call centre agent performance and adherence to call centre policies and procedures
- conduct program evaluation, reporting, and quality assurance
Caller information is stored in a Government of Canada–approved cloud solution managed by a vendor under contract with AAFC, with data securely stored in Canada.
The collection of personal information is described in Standard Personal Information Bank (PIB) PSU 914 (Public Communication) and in the program-specific PIB related to the program you are inquiring about, including, but not limited to, the PIB specific to AgriStability and AgriInvest (see Net Income Stabilization Account, PIB PPU 183). Personal information is retained for 2 years and then destroyed, unless it is used for program delivery purposes, in which case it is retained in accordance with the retention period specified in the applicable program-specific PIB.
Under the Privacy Act, you have the right to request access to, and correction of, your personal information. To exercise these rights, you may contact the Access to Information and Privacy Office at aafc.atip-aiprp.aac@agr.gc.ca.
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your personal information has been handled improperly.
You can also remove their access by calling us toll-free at 1-866-367-8506.