AgriInvest Contact Centre statistics
2024 Calendar year
Report date: May 31, 2024
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriInvest related calls by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriInvest related calls | |
|---|---|---|---|---|
| January | 2,867 | 2,836 | 93.6% | 1,855 |
| February | 2,677 | 2,624 | 90.4% | 1,889 |
| March | 3,093 | 3,025 | 89.1% | 2,170 |
| April | 3,012 | 2,967 | 90.6% | 1,972 |
| May | 2,542 | 2,522 | 96.6% | 1,536 |
| June | ||||
| July | ||||
| August | ||||
| September | ||||
| October | ||||
| November | ||||
| December | ||||
| Year to date total | 14,191 | 13,974 | 92.0% | 9,422 |
2023 Calendar year
Report date: December 29, 2023
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriInvest related calls by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriInvest related calls | |
|---|---|---|---|---|
| January | 3,023 | 2,976 | 97.1% | 1,633 |
| February | 2,910 | 2,884 | 97.6% | 2,006 |
| March | 3,527 | 3,474 | 95.8% | 2,097 |
| April | 1,335 | 1,327 | 97.8% | 823 |
| May | 2,905 | 2,884 | 96.1% | 1,470 |
| June | 2,973 | 2,930 | 92.7% | 1,678 |
| July | 2,413 | 2,390 | 95.0% | 1,704 |
| August | 2,553 | 2,534 | 94.9% | 1,715 |
| September | 2,516 | 2,496 | 94.8% | 1,659 |
| October | 2,033 | 2,011 | 95.7% | 1,447 |
| November | 2,893 | 2,842 | 95.8% | 1,533 |
| December | 3,431 | 3,384 | 92.6% | 2,404 |
| Year to date total | 32,512 | 32,132 | 95.5% | 20,169 |
2022 Calendar year
Report date: December 30, 2022
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriInvest related calls by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriInvest related calls | |
|---|---|---|---|---|
| January | 3,129 | 3,056 | 85.6% | 1,410 |
| February | 3,119 | 3,048 | 89.5% | 1,716 |
| March | 4,091 | 4,053 | 94.3% | 2,452 |
| April | 2,545 | 2,520 | 96.1% | 1,598 |
| May | 2,301 | 2,284 | 96.9% | 1,333 |
| June | 2,611 | 2,583 | 92.5% | 1,435 |
| July | 3,029 | 2,315 | 93.7% | 1,393 |
| August | 2,476 | 2,430 | 90.7% | 1,667 |
| September | 2,240 | 2,189 | 87.9% | 1,598 |
| October | 1,886 | 1,866 | 97.1% | 1,296 |
| November | 2,136 | 2,102 | 97.9% | 1,445 |
| December | 3,597 | 3,554 | 92.4% | 2,507 |
| Year to date total | 33,160 | 32,000 | 92.9% | 19,850 |
2021 Calendar year
Report date: December 27, 2021
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriInvest related calls by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriInvest related calls | |
|---|---|---|---|---|
| January | 4,047 | 3,650 | 68.9% | 1,605 |
| February | 4,112 | 3,923 | 79.1% | 1,375 |
| March | 4,343 | 4,258 | 88.2% | 2,537 |
| April | 2,828 | 2,810 | 98.7% | 1,641 |
| May | 2,585 | 2,565 | 99.2% | 1,313 |
| June | 3,432 | 3,402 | 98.2% | 1,456 |
| July | 2,835 | 2,812 | 99.1% | 1,521 |
| August | 3,379 | 3,328 | 99.3% | 1,663 |
| September | 2,746 | 2,735 | 99.4% | 1,483 |
| October | 2,216 | 2,204 | 98.5% | 1,261 |
| November | 2,263 | 2,252 | 98.3% | 1,278 |
| December | 4,129 | 3,989 | 83.7% | 1,635 |
| Year to date total | 38,915 | 37,928 | 92.5% | 18,768 |
2020 Calendar year
Report date: December 30, 2020
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriInvest related calls.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriInvest related calls | |
|---|---|---|---|---|
| January | 3,023 | 2,996 | 98.7% | 1,807 |
| February | 3,311 | 3,274 | 97.1% | 2,150 |
| March | 2,480 | 2,441 | 97.6% | 1,594 |
| April | 2,648 | 2,560 | 91.9% | 1,287 |
| May | 2,769 | 2,696 | 93.9% | 1,437 |
| June | 3,702 | 3,609 | 92.0% | 1,868 |
| July | 3,253 | 3,215 | 94.8% | 1,726 |
| August | 3,004 | 2,964 | 93.2% | 1,610 |
| September | 3,252 | 3,197 | 95.8% | 1,827 |
| October | 2,543 | 2,522 | 98.5% | 1,528 |
| November | 2,438 | 2,407 | 95.2% | 1,549 |
| December | 4,255 | 4,146 | 84.1% | 2,953 |
| Year to date total | 36,678 | 36,027 | 94.4% | 21,336 |
2019 Calendar year
Report date: December 30, 2019
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriInvest related calls.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriInvest related calls | |
|---|---|---|---|---|
| January | 4,598 | 4,382 | 80.2% | 2,113 |
| February | 3,925 | 3,806 | 86.4% | 2,068 |
| March | 4,787 | 4,589 | 78.6% | 2,220 |
| April | 4,905 | 4,679 | 80.7% | 2,185 |
| May | 2,881 | 2,851 | 96.8% | 1,780 |
| June | 3,003 | 2,964 | 93.3% | 1,773 |
| July | 3,072 | 3,028 | 95.7% | 1,951 |
| August | 2,927 | 2,857 | 97.6% | 1,870 |
| September | 3,260 | 3,191 | 93.8% | 1,811 |
| October | 2,620 | 2,587 | 95.8% | 1,391 |
| November | 5,032 | 4,608 | 62.5% | 1,700 |
| December | 6,081 | 5,626 | 71.7% | 2,256 |
| Year to date total | 47,091 | 45,168 | 86.1% | 23,118 |
AgriInvest processing statistics
2023 Program year
Report date: May 26, 2024
Summary of allowable net sales (ANS), government contributions and deposits for the 2023 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 90% of completed applications within 45 days of receipt.
| Number of applications with ANS ≥ $25,000 | Total value of ANS ≥ $25,000 | Total maximum matchable amount ANS ≥ $25,000 |
Number of government contributions | Total value of government contributions |
Number of producer deposits | Total value of producer deposits | Percent applications processed in service standard | |
|---|---|---|---|---|---|---|---|---|
| British Columbia | 969 | $195,040,819 | $1,950,409 | 181 | $561,599 | 181 | $561,599 | 99.5% |
| Alberta | 13,887 | $4,165,748,047 | $41,657,488 | 2,815 | $10,934,597 | 2,815 | $10,934,597 | 99.8% |
| Saskatchewan | 14,057 | $4,505,149,808 | $45,051,505 | 3,926 | $15,522,011 | 3,926 | $15,522,011 | 99.9% |
| Manitoba | 5,090 | $1,551,833,970 | $15,518,343 | 1,054 | $4,673,405 | 1,054 | $4,673,405 | 99.7% |
| Ontario | 12,777 | $2,734,827,475 | $27,348,283 | 3,067 | $10,374,990 | 3,067 | $10,374,990 | 99.9% |
| Newfoundland and Labrador | n/a | $2,200,119 | $22,001 | n/a | $18,033 | n/a | $18,033 | 100.0% |
| Prince Edward Island | 197 | $70,101,851 | $701,019 | 37 | $248,246 | 37 | $248,246 | 99.0% |
| New Brunswick | 139 | $42,568,101 | $425,681 | 35 | $118,364 | 35 | $118,364 | 98.3% |
| Nova Scotia | 147 | $32,515,661 | $325,157 | 40 | $157,098 | 40 | $157,098 | 98.8% |
| Yukon | n/a | $42,786 | $428 | 0 | $0 | 0 | $0 | 100.0% |
| Totals | 47,263 | $13,300,028,637 | $133,000,312 | 11,155 | $42,608,343 | 11,155 | $42,608,343 | 99.8% |
| n/a: not available | ||||||||
2022 Program year
Report date: May 26, 2024
Summary of allowable net sales (ANS), government contributions and deposits for the 2022 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 90% of completed applications within 45 days of receipt.
| Number of applications with ANS ≥ $25,000 | Total value of ANS ≥ $25,000 | Total maximum matchable amount ANS ≥ $25,000 |
Number of government contributions | Total value of government contributions |
Number of producer deposits | Total value of producer deposits | Percent applications processed in service standard | |
|---|---|---|---|---|---|---|---|---|
| British Columbia | 2,790 | $799,205,526 | $7,924,078 | 2,185 | $6,826,926 | 2,185 | $6,826,926 | 92.2% |
| Alberta | 21,808 | $7,876,234,875 | $78,469,761 | 17,338 | $67,815,383 | 17,338 | $67,815,383 | 85.6% |
| Saskatchewan | 25,770 | $10,557,753,216 | $105,247,832 | 21,813 | $95,196,542 | 21,813 | $95,196,542 | 90.2% |
| Manitoba | 9,727 | $3,938,714,553 | $39,268,167 | 8,169 | $35,353,601 | 8,169 | $35,353,601 | 88.7% |
| Ontario | 20,825 | $5,687,790,727 | $56,723,335 | 16,966 | $50,436,983 | 16,966 | $50,436,983 | 83.0% |
| Newfoundland and Labrador | 30 | $9,490,758 | $94,452 | 23 | $86,524 | 23 | $86,524 | 78.8% |
| Prince Edward Island | 556 | $232,508,502 | $2,319,580 | 433 | $2,046,623 | 433 | $2,046,623 | 94.5% |
| New Brunswick | 392 | $192,209,599 | $1,914,625 | 317 | $1,681,815 | 317 | $1,681,815 | 91.4% |
| Nova Scotia | 501 | $144,443,445 | $1,439,157 | 416 | $1,269,836 | 416 | $1,269,836 | 92.6% |
| Yukon | n/a | $218,707 | $2,187 | n/a | $2,187 | n/a | $2,187 | 100.0% |
| Totals | 82,399 | $29,438,166,910 | $293,399,144 | 67,666 | $260,747,869 | 67,666 | $260,747,869 | 87.1% |
| n/a: not available | ||||||||
2021 Program year
Report date: May 26, 2024
Summary of allowable net sales (ANS), government contributions and deposits for the 2021 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 90% of completed applications within 45 days of receipt.
| Number of applications with ANS ≥ $25,000 | Total value of ANS ≥ $25,000 | Total maximum matchable amount ANS ≥ $25,000 |
Number of government contributions | Total value of government contributions | Number of producer deposits | Total value of producer deposits | Percent applications processed in service standard | |
|---|---|---|---|---|---|---|---|---|
| British Columbia | 2,730 | $745,678,402 | $7,394,273 | 2,170 | $6,479,839 | 2,170 | $6,479,839 | 94.2% |
| Alberta | 21,374 | $7,040,227,506 | $70,144,897 | 17,198 | $60,933,642 | 17,198 | $60,933,642 | 94.9% |
| Saskatchewan | 26,005 | $9,995,883,964 | $99,670,268 | 22,170 | $90,363,682 | 22,170 | $90,363,682 | 96.1% |
| Manitoba | 9,798 | $3,659,962,332 | $36,444,184 | 8,311 | $33,173,115 | 8,311 | $33,173,115 | 98.1% |
| Ontario | 20,233 | $5,050,443,044 | $50,365,880 | 16,681 | $45,085,211 | 16,681 | $45,085,211 | 93.4% |
| Newfoundland and Labrador | 31 | $10,414,339 | $101,186 | 28 | $99,135 | 28 | $99,135 | 100.0% |
| Prince Edward Island | 542 | $218,452,394 | $2,176,330 | 454 | $2,013,302 | 454 | $2,013,302 | 96.0% |
| New Brunswick | 412 | $174,142,077 | $1,726,343 | 339 | $1,558,217 | 339 | $1,558,217 | 93.3% |
| Nova Scotia | 487 | $133,437,122 | $1,323,346 | 405 | $1,197,160 | 405 | $1,197,160 | 96.1% |
| Yukon | n/a | $129,323 | $1,293 | n/a | $1,293 | n/a | $1,293 | 100.0% |
| Totals | 81,612 | $27,028,770,503 | $269,348,000 | 67,756 | $240,904,596 | 67,756 | $240,904,596 | 95.2% |
| n/a: not available | ||||||||
2020 Program year
Report date: May 26, 2024
Summary of allowable net sales (ANS), government contributions and deposits for the 2020 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 90% of completed applications within 45 days of receipt.
| Number of applications with ANS ≥ $25,000 | Total value of ANS ≥ $25,000 | Total maximum matchable amount ANS ≥ $25,000 |
Number of government contributions | Total value of government contributions | Number of producer deposits | Total value of producer deposits | Percent applications processed in service standard | |
|---|---|---|---|---|---|---|---|---|
| British Columbia | 2,714 | $724,408,758 | $7,184,470 | 2,339 | $6,615,234 | 2,339 | $6,615,234 | 99.2% |
| Alberta | 21,105 | $6,461,474,948 | $64,366,062 | 17,196 | $56,237,245 | 17,195 | $56,237,245 | 99.2% |
| Saskatchewan | 26,077 | $9,330,065,607 | $93,002,857 | 22,332 | $84,654,394 | 22,332 | $84,654,394 | 99.6% |
| Manitoba | 9,783 | $3,361,132,353 | $33,490,807 | 8,379 | $30,367,929 | 8,379 | $30,367,929 | 99.1% |
| Ontario | 19,811 | $4,673,861,619 | $46,607,600 | 16,434 | $41,829,391 | 16,434 | $41,829,391 | 99.6% |
| Newfoundland and Labrador | 32 | $8,683,377 | $83,937 | 29 | $80,309 | 29 | $80,309 | 94.4% |
| Prince Edward Island | 536 | $216,314,411 | $2,154,663 | 432 | $1,910,982 | 432 | $1,910,982 | 99.0% |
| New Brunswick | 413 | $167,691,806 | $1,664,164 | 341 | $1,485,432 | 341 | $1,485,432 | 98.5% |
| Nova Scotia | 495 | $118,914,271 | $1,183,391 | 411 | $1,060,607 | 411 | $1,060,607 | 98.8% |
| Yukon | n/a | $238,009 | $2,380 | n/a | $2,380 | n/a | $2,380 | 100.0% |
| Totals | 80,966 | $25,062,785,159 | $249,740,331 | 67,893 | $224,243,904 | 67,892 | $224,243,904 | 99.4% |
| n/a: not available | ||||||||
AAFC is committed to developing and delivering client-focused, results-based programs and services. Performance against service standards will be tracked and the results will be made available to clients on a quarterly basis.
AgriInvest is delivered by the federal government in all provinces except Quebec.
In Quebec, AgriInvest is delivered provincially by La Financière agricole.