Canadian Agricultural Loans Act Program: Contact information

Contact information

Privacy notice statement – call centre

We collect personal information from callers and call centre agents to respond to inquiries regarding agriculture and agri-food sector support programs and services and to facilitate program delivery.

Please note that all calls are recorded. Calls may also be monitored by a manager through a listen-in feature, which is only used for quality assurance purposes.

The collection and use of this information is authorized under the Financial Administration Act and the applicable legislation for the program you are inquiring about, including, but not limited to, the Farm Income Protection Act.

We use personal information to:

  • identify you, and where required, verify your program participation
  • respond to your inquiry and provide guidance or services
  • refer your inquiry to the appropriate program official for resolution
  • document and manage requests and interactions
  • administer and deliver Agriculture and Agri-Food Canada (AAFC) programs
  • improve service delivery and internal processes
  • monitor call centre agent performance and adherence to call centre policies and procedures
  • conduct program evaluation, reporting, and quality assurance

Caller information is stored in a Government of Canada–approved cloud solution managed by a vendor under contract with AAFC, with data securely stored in Canada.

The collection of personal information is described in Standard Personal Information Bank (PIB) PSU 914 (Public Communication) and in the program-specific PIB related to the program you are inquiring about, including, but not limited to, the PIB specific to AgriStability and AgriInvest (see Net Income Stabilization Account, PIB PPU 183). Personal information is retained for 2 years and then destroyed, unless it is used for program delivery purposes, in which case it is retained in accordance with the retention period specified in the applicable program-specific PIB.

Under the Privacy Act, you have the right to request access to, and correction of, your personal information. To exercise these rights, you may contact the Access to Information and Privacy Office at aafc.atip-aiprp.aac@agr.gc.ca.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your personal information has been handled improperly.

 

For more information on the Canadian Agricultural Loans Act (CALA) Program, please email us at aafc.CALA-LCPA.aac@agr.gc.ca or call us at 1-866-367-8506 (toll-free).

We aim to respond to inquiries before the end of the next business day.

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Subscribe as a lender or a producer.

Lenders
Subscribe to receive email reminders and notifications when there are changes to any of the CALA Program lender guidelines, bulletins, procedures, specifications, or publications and to receive information about other related AAFC programs and initiatives.

Producers
Subscribe to receive informational emails about the program and information about other related AAFC programs and initiatives.

Privacy notice statement

The personal information collected on this subscription form is collected under the authority of the Canadian Agricultural Loans Act for the purposes of sending participating lenders and producers:

  • Informational emails about the program
  • Notice of upcoming training sessions
  • Program evaluation surveys
  • Information about related AAFC programs

Details of the collection, use, disclosure, and retention of personal information are described in Personal Information Bank: Canadian Agricultural Loans Act (AAFC PPU 165). Financial facilities, lenders and producers choosing not to provide the information requested will not to be added to the program’s subscription list and will not receive electronic correspondences from AAFC or be asked to participate in training sessions or program evaluation surveys.

Personal information will be handled in accordance with the Privacy Act. Individuals have the right to the protection and correction of, and access to, their personal information. For personal information under the control of AAFC, these rights may be exercised by contacting the AAFC Access to Information and Privacy Director at aafc.atip-aiprp.aac@agr.gc.ca. Individuals also have the right to file a complaint with the Office of the Privacy Commissioner of Canada concerning AAFC’s handling of their personal information.

Please enter your email address in the box below, choose "Lender" or "Producer," then click the Subscribe button.

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