- Step 1. What this program offers
- Step 2. Who is eligible
- Step 3. How to apply
- Step 4. After you apply
- Applicant guide
Step 4. After you apply
After you submit your completed application, generally, we will:
- respond to general inquiries made to our phone number or email address before the end of the next business day
- acknowledge receipt of your application within 1 business day
- assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package (you will be advised if your application package is incomplete)
- send you a payment within 30 business days of receipt of a duly completed and documented claim. This is applicable only if an agreement is signed
Under normal circumstances, our goal is to achieve our service standards at a minimum of 80% of the time.