Privacy notice statement – call centre
We collect personal information from callers and call centre agents to respond to inquiries regarding agriculture and agri-food sector support programs and services and to facilitate program delivery.
Please note that all calls are recorded. Calls may also be monitored by a manager through a listen-in feature, which is only used for quality assurance purposes.
The collection and use of this information is authorized under the Financial Administration Act and the applicable legislation for the program you are inquiring about, including, but not limited to, the Farm Income Protection Act.
We use personal information to:
- identify you, and where required, verify your program participation
- respond to your inquiry and provide guidance or services
- refer your inquiry to the appropriate program official for resolution
- document and manage requests and interactions
- administer and deliver Agriculture and Agri-Food Canada (AAFC) programs
- improve service delivery and internal processes
- monitor call centre agent performance and adherence to call centre policies and procedures
- conduct program evaluation, reporting, and quality assurance
Caller information is stored in a Government of Canada–approved cloud solution managed by a vendor under contract with AAFC, with data securely stored in Canada.
The collection of personal information is described in Standard Personal Information Bank (PIB) PSU 914 (Public Communication) and in the program-specific PIB related to the program you are inquiring about, including, but not limited to, the PIB specific to AgriStability and AgriInvest (see Net Income Stabilization Account, PIB PPU 183). Personal information is retained for 2 years and then destroyed, unless it is used for program delivery purposes, in which case it is retained in accordance with the retention period specified in the applicable program-specific PIB.
Under the Privacy Act, you have the right to request access to, and correction of, your personal information. To exercise these rights, you may contact the Access to Information and Privacy Office at aafc.atip-aiprp.aac@agr.gc.ca.
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your personal information has been handled improperly.
The HTML version is not an application form. Its purpose is to display the information as found on the form for viewing purposes only. If you wish to submit an application form, please use the PDF version. If you cannot access the PDF version or require printed copies of this publication, please contact us at 1-866-367-8506.
The form and the instructions to download and save the form are available on this page.
The information on this form is used to calculate your 2024 Coverage Notice. By completing and submitting this form, you agree to the terms and conditions outlined in the "Confidential information and participant consent" section of the 2024 AgriStability Coverage Notice Intended Productive Capacity Information Guide.
Please complete, print and send the form, 2024 AgriStability Coverage Notice Intended Productive Capacity Information (PDF version, 236 KB).
Using My AAFC Account is the quickest and most secure way to send us your form.
- upload your form and send it as an attachment using the Messages feature in the online My AAFC Account portal
If you’re not a My AAFC Account user, go to My AAFC Account to sign up.
To send your form by mail or fax, please contact the program.
Use this form to submit your current year’s intended productive capacity and receive a coverage notice detailing your estimated reference margin and support level for the current program year. The information on this form is needed to determine if any structural change adjustments need to be applied to your reference margin and will only be used for the purposes of issuing you a coverage notice.
To receive a coverage notice, you must:
- be enrolled in AgriStability for the 2024 program year
- have opted for a tax-aligned reference margin by completing and submitting the 2024 AgriStability Tax-aligned Reference Margin Consent Form
- return this completed form by March 31, 2025
Your coverage notice will be available online in your My AAFC Account portal. If you are not already a My AAFC Account user, sign up at My AAFC Account.
The information you submit on this form is collected under section 4 of the Farm Income Protection Act and will be used to issue a coverage notice. By submitting this form, you agree to the terms and conditions outlined in the “Confidential information and participant consent” section of the 2024 AgriStability Coverage Notice Intended Productive Capacity Information Guide.
Personal information will be handled in accordance with the Privacy Act. Details of the collection, use, disclosure, and retention of personal information are described in the Personal Information Bank, the Net Income Stabilization Account (NISA), AAFC PPU 183.
If you have trouble downloading, saving and opening a PDF form
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- If not, download Adobe Acrobat Reader 11 or higher for free.
- For help, visit Adobe for solving common issues.
If you can't open the form with Adobe Acrobat Reader 11 or higher, contact the program.
To download, save and open a PDF form
- Right-click the link you want to save
- Click Save link as (or Save target as, Download linked file, etc.)
- Choose the location on your computer where you would like to save the form
- Click Save
- Open Adobe Acrobat Reader 11 or higher
- Click File
- Click Open
- Go to the location where you saved the form
- Click the PDF form
- Click Open