AgriStability: Service Standard statistics

AgriStability Contact Centre statistics

2024 Calendar year

Report date: January 31, 2024

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriStability related calls by calendar year.

  Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 2,867 2,836 93.6% 202
February        
March        
April        
May        
June        
July        
August        
September        
October        
November        
December        
Year to date total 2,867 2,836 93.6% 202

2023 Calendar year

Report date: December 29, 2023

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriStability related calls by calendar year.

  Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 3,023 2,976 97.1% 149
February 2,910 2,884 97.6% 130
March 3,527 3,474 95.8% 335
April 1,335 1,327 97.8% 222
May 2,905 2,884 96.1% 444
June 2,973 2,930 92.7% 258
July 2,413 2,390 95.0% 248
August 2,553 2,534 94.9% 321
September 2,516 2,496 94.8% 395
October 2,033 2,011 95.7% 210
November 2,893 2,842 95.8% 235
December 3,431 3,384 92.6% 388
Year to date total 32,512 32,132 95.5% 3,335

2022 Calendar year

Report date: December 31, 2022

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriStability related calls by calendar year.

  Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 3,129 3,056 85.6% 170
February 3,119 3,048 89.5% 218
March 4,091 4,053 94.3% 310
April 2,545 2,520 96.1% 336
May 2,301 2,284 96.9% 397
June 2,611 2,583 92.5% 569
July 3,029 2,315 93.7% 242
August 2,476 2,430 90.7% 237
September 2,240 2,189 87.9% 336
October 1,886 1,866 97.1% 204
November 2,136 2,102 97.9% 236
December 3,597 3,554 92.4% 336
Year to date total 33,160 32,000 92.9% 3,591

2021 Calendar year

Report date: December 31, 2021

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.

  Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 4,047 3,650 68.9% 273
February 4,112 3,923 79.1% 252
March 4,343 4,258 88.2% 370
April 2,828 2,810 98.7% 409
May 2,585 2,565 99.2% 332
June 3,432 3,402 98.2% 522
July 2,835 2,812 99.1% 316
August 3,379 3,328 99.3% 370
September 2,746 2,735 99.4% 471
October 2,216 2,204 98.5% 249
November 2,263 2,252 98.3% 232
December 4,129 3,989 83.7% 265
Year to date total 38,915 37,928 92.5% 4,061

2020 Calendar year

Report date: December 31, 2020

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.

  Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 3,023 2,996 98.7% 192
February 3,311 3,274 97.1% 219
March 2,480 2,441 97.6% 317
April 2,648 2,560 91.9% 534
May 2,769 2,696 93.9% 406
June 3,702 3,609 92.0% 544
July 3,253 3,215 94.8% 451
August 3,004 2,964 93.2% 304
September 3,252 3,197 95.8% 369
October 2,543 2,522 98.5% 215
November 2,438 2,407 95.2% 244
December 4,255 4,146 84.1% 571
Year to date total 36,678 36,027 94.4% 4,366

2019 Calendar year

Report date: December 31, 2019

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.

  Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 4,598 4,382 80.2% 202
February 3,925 3,806 86.4% 284
March 4,787 4,589 78.6% 468
April 4,905 4,679 80.7% 1,014
May 2,881 2,851 96.8% 387
June 3,003 2,964 93.3% 482
July 3,072 3,028 95.7% 355
August 2,927 2,857 97.6% 274
September 3,260 3,191 93.8% 407
October 2,620 2,587 95.8% 254
November 5,032 4,608 62.5% 256
December 6,081 5,626 71.7% 391
Year to date total 47,091 45,168 86.1% 4,774

AgriStability processing statistics

2022 Program year

Report date: January 28, 2024

Summary of enrolment, applications received and processed, and payments for the 2022 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.

  Enrolment notices sent Fees received Complete applications received Applications processed Percent applications processed in service standard Number of payments Total value of payments
Manitoba 5,285 4,533 4,122 3,944 93.0% 397 $25,289,998
Newfoundland and Labrador 25 21 16 14 78.6% n/a $81,475
New Brunswick 424 371 337 320 91.6% 27 $1,339,537
Nova Scotia 390 349 316 301 86.0% 44 $943,937
Yukon n/a n/a n/a n/a 0.0% 0 $0
Totals 6,124 5,274 4,791 4,579 92.4% 468 $27,654,947
n/a: not available

Summary of 2022 AgriStability interims for where Canada delivers

Our goal is to process completed Interim applications within 30 days of receipt

  Applications received Applications processed Percent applications processed in service standard
Manitoba 26 26 76.9%
Newfoundland and Labrador 0 0 0.0%
New Brunswick n/a n/a 100.0%
Nova Scotia n/a n/a 100.0%
Yukon 0 0 0.0%
Totals 26 26 84.6%
n/a: not available

2021 Program year

Report date: January 28, 2024

Summary of enrolment, applications received and processed, and payments for the 2021 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.

  Enrolment notices sent Fees received Complete applications received Applications processed Percent applications processed in service standard Number of payments Total value of payments
Manitoba 5,476 4,983 4,436 4,429 93.8% 491 $23,749,964
Newfoundland and Labrador 25 22 20 20 85.0% n/a $36,294
New Brunswick 445 380 341 340 93.8% 51 $2,148,243
Nova Scotia 446 358 327 327 90.5% 57 $1,078,093
Yukon n/a n/a n/a n/a 100.0% 0 $0
Totals 6,392 5,743 5,124 5,116 93.6% 599 $27,012,594
n/a: not available

Summary of 2021 AgriStability interims for where Canada delivers

Our goal is to process completed Interim applications within 30 days of receipt

  Applications received Applications processed Percent applications processed in service standard
Manitoba 81 81 82.7%
Newfoundland and Labrador 0 0 0.0%
New Brunswick 13 13 92.3%
Nova Scotia n/a n/a 100.0%
Yukon 0 0 0.0%
Totals 94 94 84.4%
n/a: not available

2020 Program year

Report date: January 28, 2024

Summary of enrolment, applications received and processed, and payments for the 2020 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.

  Enrolment notices sent Fees received Complete applications received Applications processed Percent applications processed in service standard Number of payments Total value of payments
Manitoba 5,640 4,853 4,272 4,270 94.5% 665 $48,823,983
Newfoundland and Labrador 30 27 21 21 81.0% n/a $1,704,587
New Brunswick 470 411 371 370 93.5% 113 $6,364,812
Nova Scotia 495 400 333 333 97.0% 71 $1,873,875
Yukon n/a n/a n/a n/a 100.0% n/a $18,255
Totals 6,635 5,691 4,997 4,994 94.5% 849 $58,785,512
n/a: not available

Summary of 2020 AgriStability interims for where Canada delivers

Our goal is to process completed Interim applications within 30 days of receipt

  Applications received Applications processed Percent applications processed in service standard
Manitoba 38 38 76.3%
Newfoundland and Labrador 0 0 0.0%
New Brunswick 19 19 78.9%
Nova Scotia n/a n/a 66.7%
Yukon 0 0 0.0%
Totals 57 57 76.2%

2019 Program year

Report date: January 28, 2024

Summary of enrolment, applications received and processed, and payments for the 2019 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.

  Enrolment notices sent Fees received Complete applications received Applications processed Percent applications processed in service standard Number of payments Total value of payments
Manitoba 5,874 5,077 4,477 4,473 88.2% 1,159 $70,928,221
Newfoundland and Labrador 28 25 21 21 57.1% n/a $1,072,596
New Brunswick 481 420 374 374 87.4% 57 $2,848,045
Nova Scotia 582 470 366 366 83.9% 112 $4,203,363
Yukon n/a n/a n/a n/a 100.0% 0 $0
Totals 6,965 5,992 5,238 5,234 87.7% 1,328 $79,052,225
n/a: not available

Summary of 2019 AgriStability interims for where Canada delivers

Our goal is to process completed Interim applications within 30 days of receipt

  Applications received Applications processed Percent applications processed in service standard
Manitoba 73 73 63.0%
Newfoundland and Labrador n/a n/a 100.0%
New Brunswick n/a n/a 66.7%
Nova Scotia n/a n/a 50.0%
Yukon 0 0 0.0%
Totals 73 73 63.3%

AAFC is committed to developing and delivering client-focused, results-based programs and services. Performance against service standards will be tracked and the results will be made available to clients on a quarterly basis.

 

AgriStability is delivered in Manitoba, New Brunswick, Nova Scotia, Newfoundland and Labrador and Yukon by the federal government. The information on this website refers to deadlines and other delivery details for these provinces only.

If you are in British Columbia, Saskatchewan, Alberta, Ontario, Quebec, or Prince Edward Island, AgriStability is delivered provincially. Please visit your respective provincial administration using the links above.