AgriStability Contact Centre statistics
2024 Calendar year
Report date: October 31, 2024
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriStability related calls by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 2,867 | 2,836 | 93.6% | 202 |
| February | 2,677 | 2,624 | 90.4% | 191 |
| March | 3,093 | 3,025 | 89.1% | 258 |
| April | 3,012 | 2,967 | 90.6% | 562 |
| May | 2,542 | 2,522 | 96.6% | 369 |
| June | 2,252 | 2,229 | 97.3% | 289 |
| July | 2,449 | 2,371 | 96.9% | 217 |
| August | 2,515 | 2,447 | 98.0% | 248 |
| September | 2,292 | 2,215 | 95.8% | 336 |
| October | 2,429 | 2,385 | 98.5% | 251 |
| November | ||||
| December | ||||
| Year to date total | 26,128 | 25,621 | 94.7% | 2,923 |
2023 Calendar year
Report date: December 29, 2023
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriStability related calls by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 3,023 | 2,976 | 97.1% | 149 |
| February | 2,910 | 2,884 | 97.6% | 130 |
| March | 3,527 | 3,474 | 95.8% | 335 |
| April | 1,335 | 1,327 | 97.8% | 222 |
| May | 2,905 | 2,884 | 96.1% | 444 |
| June | 2,973 | 2,930 | 92.7% | 258 |
| July | 2,413 | 2,390 | 95.0% | 248 |
| August | 2,553 | 2,534 | 94.9% | 321 |
| September | 2,516 | 2,496 | 94.8% | 395 |
| October | 2,033 | 2,011 | 95.7% | 210 |
| November | 2,893 | 2,842 | 95.8% | 235 |
| December | 3,431 | 3,384 | 92.6% | 388 |
| Year to date total | 32,512 | 32,132 | 95.5% | 3,335 |
2022 Calendar year
Report date: December 31, 2022
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriStability related calls by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 3,129 | 3,056 | 85.6% | 170 |
| February | 3,119 | 3,048 | 89.5% | 218 |
| March | 4,091 | 4,053 | 94.3% | 310 |
| April | 2,545 | 2,520 | 96.1% | 336 |
| May | 2,301 | 2,284 | 96.9% | 397 |
| June | 2,611 | 2,583 | 92.5% | 569 |
| July | 3,029 | 2,315 | 93.7% | 242 |
| August | 2,476 | 2,430 | 90.7% | 237 |
| September | 2,240 | 2,189 | 87.9% | 336 |
| October | 1,886 | 1,866 | 97.1% | 204 |
| November | 2,136 | 2,102 | 97.9% | 236 |
| December | 3,597 | 3,554 | 92.4% | 336 |
| Year to date total | 33,160 | 32,000 | 92.9% | 3,591 |
2021 Calendar year
Report date: December 31, 2021
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 4,047 | 3,650 | 68.9% | 273 |
| February | 4,112 | 3,923 | 79.1% | 252 |
| March | 4,343 | 4,258 | 88.2% | 370 |
| April | 2,828 | 2,810 | 98.7% | 409 |
| May | 2,585 | 2,565 | 99.2% | 332 |
| June | 3,432 | 3,402 | 98.2% | 522 |
| July | 2,835 | 2,812 | 99.1% | 316 |
| August | 3,379 | 3,328 | 99.3% | 370 |
| September | 2,746 | 2,735 | 99.4% | 471 |
| October | 2,216 | 2,204 | 98.5% | 249 |
| November | 2,263 | 2,252 | 98.3% | 232 |
| December | 4,129 | 3,989 | 83.7% | 265 |
| Year to date total | 38,915 | 37,928 | 92.5% | 4,061 |
2020 Calendar year
Report date: December 31, 2020
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 3,023 | 2,996 | 98.7% | 192 |
| February | 3,311 | 3,274 | 97.1% | 219 |
| March | 2,480 | 2,441 | 97.6% | 317 |
| April | 2,648 | 2,560 | 91.9% | 534 |
| May | 2,769 | 2,696 | 93.9% | 406 |
| June | 3,702 | 3,609 | 92.0% | 544 |
| July | 3,253 | 3,215 | 94.8% | 451 |
| August | 3,004 | 2,964 | 93.2% | 304 |
| September | 3,252 | 3,197 | 95.8% | 369 |
| October | 2,543 | 2,522 | 98.5% | 215 |
| November | 2,438 | 2,407 | 95.2% | 244 |
| December | 4,255 | 4,146 | 84.1% | 571 |
| Year to date total | 36,678 | 36,027 | 94.4% | 4,366 |
AgriStability processing statistics
2023 Program year
Report date: October 27, 2024
Summary of enrolment, applications received and processed, and payments for the 2023 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.
| Enrolment notices sent | Fees received | Complete applications received | Applications processed | Percent applications processed in service standard | Number of payments | Total value of payments | |
|---|---|---|---|---|---|---|---|
| Manitoba | 4,929 | 4,167 | 3,244 | 2,575 | 95.8% | 340 | $41,906,280 |
| Newfoundland and Labrador | 22 | 20 | 11 | n/a | 88.9% | n/a | $21,885 |
| New Brunswick | 414 | 365 | 294 | 241 | 90.5% | 77 | $7,231,731 |
| Nova Scotia | 394 | 367 | 265 | 212 | 93.9% | 67 | $2,437,619 |
| Yukon | n/a | n/a | n/a | 0 | 0.0% | 0 | $0 |
| Totals | 5,759 | 4,919 | 3,814 | 3,028 | 95.3% | 484 | $51,597,515 |
| n/a: not available | |||||||
Summary of 2023 AgriStability interims for where Canada delivers
Our goal is to process completed Interim applications within 30 days of receipt
| Applications received | Applications processed | Percent applications processed in service standard | |
|---|---|---|---|
| Manitoba | 11 | 11 | 72.7% |
| Newfoundland and Labrador | 0 | 0 | 0.0% |
| New Brunswick | 28 | 28 | 85.7% |
| Nova Scotia | n/a | n/a | 100.0% |
| Yukon | 0 | 0 | 0.0% |
| Totals | 39 | 39 | 84.4% |
| n/a: not available | |||
2022 Program year
Report date: October 27, 2024
Summary of enrolment, applications received and processed, and payments for the 2022 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.
| Enrolment notices sent | Fees received | Complete applications received | Applications processed | Percent applications processed in service standard | Number of payments | Total value of payments | |
|---|---|---|---|---|---|---|---|
| Manitoba | 5,289 | 4,535 | 4,163 | 4,159 | 91.0% | 459 | $38,108,656 |
| Newfoundland and Labrador | 25 | 21 | 17 | 16 | 75.0% | n/a | $81,475 |
| New Brunswick | 424 | 371 | 343 | 342 | 88.3% | 33 | $1,579,204 |
| Nova Scotia | 390 | 351 | 320 | 317 | 83.0% | 48 | $1,268,431 |
| Yukon | n/a | n/a | n/a | n/a | 0.0% | 0 | $0 |
| Totals | 6,128 | 5,278 | 4,843 | 4,834 | 90.2% | 540 | $41,037,766 |
| n/a: not available | |||||||
Summary of 2022 AgriStability interims for where Canada delivers
Our goal is to process completed Interim applications within 30 days of receipt
| Applications received | Applications processed | Percent applications processed in service standard | |
|---|---|---|---|
| Manitoba | 26 | 26 | 76.9% |
| Newfoundland and Labrador | 0 | 0 | 0.0% |
| New Brunswick | n/a | n/a | 100.0% |
| Nova Scotia | n/a | n/a | 100.0% |
| Yukon | 0 | 0 | 0.0% |
| Totals | 26 | 26 | 84.6% |
| n/a: not available | |||
2021 Program year
Report date: October 27, 2024
Summary of enrolment, applications received and processed, and payments for the 2021 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.
| Enrolment notices sent | Fees received | Complete applications received | Applications processed | Percent applications processed in service standard | Number of payments | Total value of payments | |
|---|---|---|---|---|---|---|---|
| Manitoba | 5,476 | 4,984 | 4,332 | 4,332 | 93.8% | 501 | $24,077,656 |
| Newfoundland and Labrador | 25 | 22 | 20 | 20 | 85.0% | n/a | $36,294 |
| New Brunswick | 445 | 380 | 341 | 340 | 93.8% | 54 | $2,255,669 |
| Nova Scotia | 446 | 359 | 323 | 323 | 91.0% | 59 | $1,108,632 |
| Yukon | n/a | n/a | n/a | n/a | 100.0% | 0 | $0 |
| Totals | 6,392 | 5,745 | 5,016 | 5,015 | 93.6% | 614 | $27,478,251 |
| n/a: not available | |||||||
Summary of 2021 AgriStability interims for where Canada delivers
Our goal is to process completed Interim applications within 30 days of receipt
| Applications received | Applications processed | Percent applications processed in service standard | |
|---|---|---|---|
| Manitoba | 81 | 81 | 82.7% |
| Newfoundland and Labrador | 0 | 0 | 0.0% |
| New Brunswick | 13 | 13 | 92.3% |
| Nova Scotia | n/a | n/a | 100.0% |
| Yukon | 0 | 0 | 0.0% |
| Totals | 94 | 94 | 84.4% |
| n/a: not available | |||
2020 Program year
Report date: October 27, 2024
Summary of enrolment, applications received and processed, and payments for the 2020 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.
| Enrolment notices sent | Fees received | Complete applications received | Applications processed | Percent applications processed in service standard | Number of payments | Total value of payments | |
|---|---|---|---|---|---|---|---|
| Manitoba | 5,641 | 4,853 | 4,268 | 4,268 | 94.5% | 670 | $50,481,063 |
| Newfoundland and Labrador | 30 | 27 | 21 | 21 | 81.0% | n/a | $1,707,863 |
| New Brunswick | 471 | 411 | 371 | 370 | 93.2% | 114 | $6,395,641 |
| Nova Scotia | 493 | 399 | 330 | 330 | 97.6% | 71 | $1,934,383 |
| Yukon | n/a | n/a | n/a | n/a | 100.0% | n/a | $18,255 |
| Totals | 6,635 | 5,690 | 4,990 | 4,989 | 94.6% | 855 | $60,537,206 |
| n/a: not available | |||||||
Summary of 2020 AgriStability interims for where Canada delivers
Our goal is to process completed Interim applications within 30 days of receipt
| Applications received | Applications processed | Percent applications processed in service standard | |
|---|---|---|---|
| Manitoba | 38 | 38 | 76.3% |
| Newfoundland and Labrador | 0 | 0 | 0.0% |
| New Brunswick | 19 | 19 | 78.9% |
| Nova Scotia | n/a | n/a | 66.7% |
| Yukon | 0 | 0 | 0.0% |
| Totals | 57 | 57 | 76.2% |
AAFC is committed to developing and delivering client-focused, results-based programs and services. Performance against service standards will be tracked and the results will be made available to clients on a quarterly basis.
AgriStability is delivered in Manitoba, New Brunswick, Nova Scotia, Newfoundland and Labrador and Yukon by the federal government. The information on this website refers to deadlines and other delivery details for these provinces only.
If you are in British Columbia, Saskatchewan, Alberta, Ontario, Quebec, or Prince Edward Island, AgriStability is delivered provincially. Please visit your respective provincial administration using the links above.