Wine Sector Support Program: 6. After you apply

6. After you apply

If you want to make changes to your submitted application, or you wish to withdraw an application, do not submit a new application form. Instead, please contact the program at aafc.wssp-pasv.aac@agr.gc.ca.

1. We'll send you an acknowledgement notice

After you submit your application, an acknowledgement notice will be sent to you.

Please note that the submission of an application creates no obligation on the part of the Minister of Agriculture and Agri-Food Canada (AAFC) or of AAFC officials to provide funding. The Minister retains discretion to determine, based on other public policy and public interest considerations, whether an applicant will ultimately receive funding.

2. We'll verify your application

We'll verify that your application is complete and there is sufficient detail in the application to begin a full assessment. If your application is incomplete, we'll contact you for the required information.

Missing or incorrect information could result in a processing delay or your application being deemed incomplete and/or ineligible. Service standards for assessments only begin once the application is deemed to be complete.

3. We'll send you a confirmation notice and program identification number (PIN)

To confirm that your application was successfully submitted to the program, we'll send you a confirmation notice and your unique PIN (for example, WSSP-2026-12345678) within 15 business days of receiving your complete application.

Privacy notice statement – call centre

We collect personal information from callers and call centre agents to respond to inquiries regarding agriculture and agri-food sector support programs and services and to facilitate program delivery.

Please note that all calls are recorded. Calls may also be monitored by a manager through a listen-in feature, which is only used for quality assurance purposes.

The collection and use of this information is authorized under the Financial Administration Act and the applicable legislation for the program you are inquiring about, including, but not limited to, the Farm Income Protection Act.

We use personal information to:

identify you, and where required, verify your program participation
respond to your inquiry and provide guidance or services
refer your inquiry to the appropriate program official for resolution
document and manage requests and interactions
administer and deliver Agriculture and Agri-Food Canada (AAFC) programs
improve service delivery and internal processes
monitor call centre agent performance and adherence to call centre policies and procedures
conduct program evaluation, reporting, and quality assurance

Caller information is stored in a Government of Canada–approved cloud solution managed by a vendor under contract with AAFC, with data securely stored in Canada.

The collection of personal information is described in Standard Personal Information Bank (PIB) PSU 914 (Public Communication) and in the program-specific PIB related to the program you are inquiring about, including, but not limited to, the PIB specific to AgriStability and AgriInvest (see Net Income Stabilization Account, PIB PPU 183). Personal information is retained for 2 years and then destroyed, unless it is used for program delivery purposes, in which case it is retained in accordance with the retention period specified in the applicable program-specific PIB.

Under the Privacy Act, you have the right to request access to, and correction of, your personal information. To exercise these rights, you may contact the Access to Information and Privacy Office at aafc.atip-aiprp.aac@agr.gc.ca.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your personal information has been handled improperly.

If you have not received your confirmation notice and PIN within 15 business days after submitting your complete application, you must contact the program to request your PIN. Contact the program by email at aafc.wssp-pasv.aac@agr.gc.ca or call 1-877-246-4682, no later than 15 business days after the application intake period has closed.

It's your responsibility to confirm your application has been submitted to the program. You should not consider your application as submitted to the program until you receive a confirmation notice and your PIN.

4. We'll assess your application

Your application will be assessed only after the intake period has closed. Please note that we may request additional information from your organization during the assessment process.

5. We'll send you an approval or ineligible notice

Once the assessment process is complete, we'll send you an approval or ineligible notice. If you're approved for funding, your approval notice will include a grant agreement for your signature.

Individual grant payments will only be calculated once the application intake period is closed, all applications have been assessed, and the total litres of eligible wine submitted through those applications has been determined.

Service standards

Our goal is to:

respond to general program inquiries made to our phone number or email address before the end of the next business day
acknowledge receipt of your application within one (1) business day
send you a confirmation notice and PIN within 15 business days of the submission of your complete application
assess your application and send you an approval or ineligible notice within 100 business days from the date your application is deemed complete, or from the last day of the application intake period, whichever is later
send a payment, if you're successful, within 30 business days of receiving all required completed documents